Reason for cancelation

After being a long time customer of cell c I decided to apply for an additional line, what a nightmare this has been.

I app**** for the line on the 30th of June 2021, this was then followed by a call on Sunday the 4th of June at 18:15 for Verification, since it was not the usual 084 135 number I was not comfortable sharing my personal details with the person and said I would call back on the 084 135 number which I did and they said the verification/new business department was not even operational at that time so I should not share the information. They called of the odd number again the Monday I again called the 084 135 number as I was now concerned how my information had been gained, cell c advised to block the number, I did but then spoke to a team leader to query how these people gained my information only to be advised that it was indeed cell c and I was asked to unblock the number. I then asked if I could do their verification whilst on the line but I was told that they will advise them to call me. I received the call, went through the "verification" and then told they will let me know if its been approved. I asked how can this be as I was told it was approved cell c just needed to do the verification. Spoke to a team leader again and then told it was actually not verifications it was new line applications the agent misunderstood. Later verification was done with the correct department and I was advised the device would be delivered by that Friday. Delivery Never happened.

I called cell c "follow up on an application" this morning to find out what is happening . I was shocked to hear there was no application on my name. I was then transferred to "new line applications" Donald checked and said that there was an approved application however it may not have been delivered due to stock, I was upset as on the day the application was verified there was stock. He then checked and advised that in fact there was just of 90 of the devices in stock but he needed to transfer me to to "follow up department". Back to the follow up department and they advised the application was reflecting however they have no stock of the device.

I have had it with cell c and the constant back and forth and being fed lies or cell c actually does not know what they are doing.

I spoke to someone to cancel my approved new line, it was done no questions asked. I them called to cancel my existing line that to was done no questions asked.

I don't know how ****y one must be to not even question if they are able to improve or do something to retain their clients, they are not even concerned why people are canceling and therefore they wont be able to improve anything.

I am disgusted by the service of cell c and the way their staff speak to people.

In such uncertain times customer service should be top priority.

GOOD BYE CELL C