Reaped off C-Advance never reflected

Monday morning, recharged to with R10.00 to repay outstanding balance of R9.00. Received free Cellc to Cellc minutes, smses and data. Dialed *147# requested another C-Advanvance of R50.00, received SMS at 08:18 to say it was advanced but did not reflect on my balance when I checked using *101#... Called the call center First was cut off after 59seconds, 2nd Lady was very professional and advised that they would only be able to see what went wrong after an hour from time of recharge So I give them an extra minutes and call at 9:44 then was told they still can't see what went wrong. Now am at work and logged on to wi-fi so I can access my mails, in the interim was checking to see if the R50 would appear and still nothing. I therefore decide after speaking with her that she must please inform the supervisor to cancel that c-advance I will recharge myself. Day went past and still nothing reflected. Called again and spoke to Nokwazi as this is now really irritating as I never got the c-advance I requested in the first place then she said I was logged onto the Internet. Duh I was on Wi-fi because I never got the R50 c-advance in the first place. Sydney still didn't sort it out? BS!!!!!!