reap off

I called in just to query about my accounts, so I tell this agent that I can't view the statements with the format that they are using now ' straita ' she tells me to download, I make it clear to her that I have tried voucher of times with no success. I ask if she could e mail me them with the old format she tells me to go on their website to view my statements, I tell her the munite I use the net I get charged, so ask her to cancel the e mail, then post them her response we gonna charge u R6.00 for post. Why do I have to be charged just to c my statements on what I'm being charged.