really terrible customer service. BE WARNED! NO TURNING BACK ONCE YOU SIGN UP WITH THEM!

Item: Cell C
Rating: 1
Author: mandlenkosi S

recent experience: my contract was closed off and I fully paid off in January 2022. from February I have been requesting a paid up letter cause cell c still shows on my credit record as an active account and still owe monies which I don't owe. this has been negatively impacting my credit profile. i have been calling form June every week and every time on the next call was always told i never called no case was logged under my profile.

084145 customer service staff not helpful. not even the agents supervisors are clued up on how to handle my query. i have been waiting for weeks for a call back from the credit queries department where my query is supposedly being handled.

in short : Cell C really a terrible service provider . if you were considering getting services from them. think again. RATHER CONSIDER OTHER SERVICE PROVIDERS. IF YOU EVER HAVE AN ISSUE WITH THEM. TRUST ME YOU WILL STRUGGLE TO GET HELP FROM THEM. NO JOKES.

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mandlenkosi S's updateReviewer Update

08 Jul 2022, 13:14

@cell C, discard that tedious "sincerest apologies" script you have all your consultants use on every call/email. its really annoying. just F'ing treat your customers better, and actually do the work you were hired for as a whole. I'm shocked even your so called managers/supervisor's can do nothing to help clients.

mandlenkosi S's update08 Jul 2022, 13:14

Reviewer Update