Really pathetic service - Cell C AGAIN

Here we go again. When you go into a retail shop the the person helping you says that they cannot help you, and the best thing to do is go on Hello Peter to get faster results this really makes you worry. Since when does a cellular company have the right to just upgrade your contract without actually speaking to you or getting your permission? They they upgrade you to a useless contract where you cannot even phone certain numbers or go out of bundle on the contract? There customer service is so bad they when you call there call centre they say you have failed the security questions and cannot help you, even you you have answered them correctly. For a widow to be put through such stress is just pathetic. Customer service is at the bottom of there to-do list and means nothing to them. All I wanted was to move the account onto my name after my late husband passed away and after months of struggle they go and just upgrade me to a new contract without even asking, so Mr Baloyi what do you have to say for yourself???? I never wanted a new contract, just wanted my number moved to my name under the same contract. Will I get a better response than at the shop I went to, lets see???? Account No: *** Cell No: ***