Really just dissapointed with service...

On the 11th of June 2018, I went to Cell C to request settlement quotes on two of my numbers. I was kindly assisted and was asked to make 2 separate EFT payments and send the proof to ********** using each quote's reference numbers as reference to the corresponding POP's.

I mistakenly sent the POP's using the two cell numbers as references and not the quote reference numbers.

Nevertheless I did this to witch I received response on the 15th of June stating the following: "Good day, Thank you for the payment made to Cell C. Payment correctly allocated with payment reference used. ########

After following up the next day or so. I found out that both payments where allocated to the one number, leaving me with a credit of the amount equal to the other number that was outstanding. I asked to convert the credit to the outstanding number and was told it can only be done once this number has been permanently deactivated.

That was fine and I was happy with the arrangement.

After following up several days later, they have converted the credit to the outstanding number. when I asked them to deactivate this number too, they said that there was still a difference of X -amount, which was strange because as I understood, a settlement quote is a settlement quote? And so I went on and paid the difference because I really just want to close these accounts.

Every month since then, the debit orders keep going off and I have spent so many hours of my life going into the stores and getting asked to phone this and that numbers. Doing so and getting helped with cancelling this number and then going back to the stores to see if it has been cancelled and when I get there it has not been done, and the consultant in front of me can't see any "comments/activity" on that number.

I receive messages all the time stating that I am in arrears but to ignore it if payment was made... so I did.

Either way today (5th of November 2018) when I tried to resolve this again, it was the first time I was verbally told that I am in arrears which came to me as a surprise because I paid the settlements 5 months ago and the full amounts have been going off on debit orders since then, I have been reversing some of them but still can't get anyone to explain to me why I can't just get this done?

I just want to be done with Cell C...