Really disappointing approach to client service

Before I complain, my thanks to Edwin at CellC Centurion Mall, whose service was the only upside to a grand waste of my time.<br> <br> I have been a CellC user with a flawless record for 5yrs. On Fri last week my wife's phone was ******. I have also recently lost my wallet with my ID book and driver's license in it. Today I managed to get my temporary ID sorted at Home Affairs and go through to the nearest CellC where I planned to do a SIM swap and finally take up the upgrades CellC has been hounding me over.<br> <br> First I had to wait 1hr for some CellC offline system. And then, only after completing 2-3 sets of ID confirmation questions from YOUR system was I told that a temp ID was not sufficient. (So *** were the questions for then?) AND that head office was unable to help me identify myself any other way. So you'll pay up to R10k to buy out some stranger's contract, but not invest 15min in retaining an existing client then? Especially since I can log into my FNB acc right now to subscribe for a contract & device sans extra ID. <br> <br> Your last chance to rescue this relationship is to fix this by Fri since my wife is driving long distance alone this weekend. Else I'm closing all contracts on Mon.