Really disappointed in a company I have been loyal to for ten years

This organisation really doesn't get customer support.

I was ****** and to get block my sim and get a new SIM card. 1. To get my phone and SIM card blocked 1.1. There was no way to speak to someone online on their website 1.2. No email address or chat function 1.3. I live alone but I was expected to CALL them....with what phone?! 1.4 So I had to go in to their store to block my number

2. To get a new SIM card I had to get across town to their only store near me in the V&A waterfront 2.1. I was sat in front of their shop assistant bruised, lacerations and cuts all over my face and was asked five "security" questions to get a new sim, even though I had my passport with me 2.2. The questions included, please tell us the five most called numbers. 2.2.1 I asked, 'I don't call numbers from my phone and use WhatsApp, and secondly, I don't remember the numbers I call.' I asked her,'How many numbers can you remember?' She rep****, '2' I asked,"Then how the hell am I supposed to remember 5?"

This was not the only questions being asked. The friction and stress to get back onto the network when I was still dealing with being ****** at gunpoint by three men was staggering. Their EQ is super low.

3. I am now cut off the network after their network setting which I was told to install. 3.1. There is no way for me to phone them as I have no network connection' 3.2. I tried to use WhatsApp channel on my desktop to contact them, and it's broken and doesn't work. It will only allow me to buy stuff

I have give them numerous feedback over the years, hoping they would improve their customer journeys and CX, but they just don't seem to be able to learn.

Next steps: Tell everyone I know what a ****-poor service this company provides and find a new supplier like MTN or Vodacom.