WS
Wayne S
1 reviews | Active since Jul 2016
10 Apr 2019, 13:46
Really bad service
Good day
The service i receive from Cell C is ridiculous, i am trying to cancel my Fibre order #VT-VDP-OB-0225 and no success, they are quick to sign you up but after that service is non existent, i have phoned sales, support and emailed Cell C's admin team and everyone points fingers.
Its a click of a button to cancel an order but no takes them hours!!!
Regards
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
10 Apr 2019, 14:23Good afternoon Wayne
We will get someone to assist, apologies for the poor service you have experienced.
Regards
Cell C | PN
We will get someone to assist, apologies for the poor service you have experienced.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Apr 2019, 14:23
Official
Good afternoon Wayne
We will get someone to assist, apologies for the poor service you have experienced.
Regards
Cell C | PN
We will get someone to assist, apologies for the poor service you have experienced.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
10 Apr 2019, 14:48Hi Wayne
Have you submitted a cancellation request? If not, you can send it to ***, include your ID number and a contact number where you are reachable.
There is a 30 day notice period, if you submit your request before the 15th of this month, the cancellation will be done for this month. However, if it's after the 15th then it will be done for next month.
Regards
Cell C | PN
Have you submitted a cancellation request? If not, you can send it to ***, include your ID number and a contact number where you are reachable.
There is a 30 day notice period, if you submit your request before the 15th of this month, the cancellation will be done for this month. However, if it's after the 15th then it will be done for next month.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Apr 2019, 14:48
Official
Hi Wayne
Have you submitted a cancellation request? If not, you can send it to ***, include your ID number and a contact number where you are reachable.
There is a 30 day notice period, if you submit your request before the 15th of this month, the cancellation will be done for this month. However, if it's after the 15th then it will be done for next month.
Regards
Cell C | PN
Have you submitted a cancellation request? If not, you can send it to ***, include your ID number and a contact number where you are reachable.
There is a 30 day notice period, if you submit your request before the 15th of this month, the cancellation will be done for this month. However, if it's after the 15th then it will be done for next month.
Regards
Cell C | PN
Best regards,
WS
Wayne S's updateReviewer Update
11 Apr 2019, 06:38Good day
It is a fibre pre order and the order number i supp**** is a pre order it is not a contract, i need it cancelled, why should i give 30 days notice for a pre order its not a signed contract ?
And i have sent numerous emails, latest ***
Regards
WS
Wayne S's update11 Apr 2019, 06:38
Reviewer Update
Good day
It is a fibre pre order and the order number i supp**** is a pre order it is not a contract, i need it cancelled, why should i give 30 days notice for a pre order its not a signed contract ?
And i have sent numerous emails, latest ***
Regards