REALLY BAD SERVICE

I received a new phone (upgrade on contract) in September 2014. It was a Blackberry 9720. My phone refused to charge on 25 April 2015. I went to the megastore in Canal Walk Shopping Centre in Cape Town on 26 April 2015. I was informed that it would need to be sent for repairs. I called Cape Town 19 working days later and was informed that it could not be repaired at Cell C repair centre and had been outsourced to the Blackberry repair centre. I must admit after being with Cell C for over 10 years, the service has been appalling. No one has called me to inform of the these changes. The time has come for me to move to either Vodacom or MTN. Sorry Cell C your services are not up to standard. Being a loyal client for over 10 years, this is certainly not the service I expected!!! Why did i think that Cell C would thank me for being with them for all of this time by allowing me to use one of their phones? I suppose no one actually cares!