JG
Jay G
1 reviews | Active since Jan 2017
28 Oct 2018, 12:53
Really bad customer service and never replies to clients!!!!!!!
Second time I am reporting this, I have been waiting for a call from Cell C for over 2 weeks regarding the cancellation of my debit order, now they have gone and double deducted from my account, costing me another amount in penalty fees from my bank after i have requested numerous times to please cancel my debit order.
I would like a High up manager to contact me and this better happen within the next 24 hours Very ****ed off because Cell C is now costing me personal loss.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
29 Oct 2018, 09:27Good morning Jay
On the 12th of this month one of our consultants tried contacting with no success, then on the 15th the same consultant sent an email advising that he was unable to reach you on your contact number and in order for the payment method to be changed, he has to conduct security checks. He further requested for a convenient time to contact you. Do not despair, he will contact you as per your email response.
Regards
Cell C | PN
On the 12th of this month one of our consultants tried contacting with no success, then on the 15th the same consultant sent an email advising that he was unable to reach you on your contact number and in order for the payment method to be changed, he has to conduct security checks. He further requested for a convenient time to contact you. Do not despair, he will contact you as per your email response.
Regards
Cell C | PN
Cell C's reply29 Oct 2018, 09:27
Official
Good morning Jay
On the 12th of this month one of our consultants tried contacting with no success, then on the 15th the same consultant sent an email advising that he was unable to reach you on your contact number and in order for the payment method to be changed, he has to conduct security checks. He further requested for a convenient time to contact you. Do not despair, he will contact you as per your email response.
Regards
Cell C | PN
On the 12th of this month one of our consultants tried contacting with no success, then on the 15th the same consultant sent an email advising that he was unable to reach you on your contact number and in order for the payment method to be changed, he has to conduct security checks. He further requested for a convenient time to contact you. Do not despair, he will contact you as per your email response.
Regards
Cell C | PN
JG
Jay G's updateReviewer Update
29 Oct 2018, 11:04I have also rep**** to said mail advising when would be a good time to contact me and called your service desk to check on said call back and never got a reply after, read what i said before.
and it has been almost 3 weeks since that mail.
I will stay to your service being the worst i have received, even beating telkom in bad service, you should be proud of yourselves. you are really aiming to lose all your clients and so far doing really well at it.
JG
Jay G's update29 Oct 2018, 11:04
Reviewer Update
I have also rep**** to said mail advising when would be a good time to contact me and called your service desk to check on said call back and never got a reply after, read what i said before.
and it has been almost 3 weeks since that mail.
I will stay to your service being the worst i have received, even beating telkom in bad service, you should be proud of yourselves. you are really aiming to lose all your clients and so far doing really well at it.