Real bad service

<p>I received a Huawei P8 Lite phone with a Cell C contract on 21/08/2016.</p> <p>The phone died 10 days later and I took it back to Cell C The Glen and it was send in to the service centre on 03/09/2016.</p> <p>I was told on 13/09/16 that the phone would be replaced and went the same day to collect it.</p> <p>Now what I received back was a refurbished phone that had a scratch on the glass and could not conect to my wireless network at home.</p> <p>I took it back to the store and it was send back to the service centre.</p> <p>The consumer law state that the phone should have been replaced with a new dewice.</p> <p>See below.</p> <p> </p> <p>IMPORTANT:<br />The choice is the consumer’s: the supplier cannot force a consumer to opt to have the<br />goods repaired if the consumer wants a refund or replacement. The consumer can insist on<br />a cash refund instead of a store credit or vouchers, or on a replacement with something<br />similar at no additional cost. The supplier must bear the costs of collecting and/ or replacing<br />the defective goods.</p>