Ready to declare war with Cell C

As odd as the title must sound. It is true. I had a fibre connection where Cell C was the ISP. Three months before the end of the contract term I had to cancel the service due to the fact that I was moving and fibre was not available in the area.

I did the responsible thing by enquiring about the cancellation by asking in the email: If I were to cancel the contract at the end of this month. What would the cost be?"

The response received was: "The cancellation cost is R333.17..." There was no mention of other cost or anything else.

I responded and confirmed that I would like them to proceed with the cancelation on the 15th of February.

A response was received: "Please be advised cancellation has been scheduled for the 15/03/2018 as per 1 month notice".

On the 15th of March 2018 the service went down as per the above but on the 31st of March a full debit order of R899.00 went off on my account. I logged a complaint to accounts and was given a reference number.

In my head the math says I was owed just over R500.00. Thinking it was an innocent mistake I was willing to wait for the money to be refunded.

It is now 3 and a half months later and nothing.

Firstly the only time I received any feedback was when I physically called them.

Even emails were not being rep**** to.

I was also informed after a very long time that the amount to be credited is on just over a R100.00, despite what the email said before cancelling. This was only explained to me at the end of May after I insisted and expressed how upset I was. Again I did the right thing and just accepted this despite the facts. I could have been a difficult customer and insited on the agreed upon amount.

So now I am owed just over a R100.00 by Cell C and almost 4 months later and nothing has happened.

Dont get me wrong. Its not about the money. It is about the principle. I know what it feels like to watch my parents being bombarded by calls from credit providers for late payments on accounts.

If I were to have not paid my account with them once... I would be called day in and day out and be threatened by legal action and my credit score affected.

Now the shoe is on the other foot and they couldn't care less. It makes me so angry to think about how they believe that they just so big that we as the customer, dont matter.

I wish there was a way to make a bigger fuss than this platform.

I dont think Cell C could ever fix their image in my own eyes. And I wish I could do more to show them how I feel.

And till today nobody has told me when the money will be refunded.

I am so worked up.