1 reviews | Active since Apr 2015
REACTIVATION OF GETIT WITHOUT AUTHORISATION
On the 23/3/2015 I deactivated my GETIT account. (30 day notice period) so on the 24/4/2015 my notice period was up. On the 28/4/2015 I recieved an Sms telling me that my account has been acitvated. I phoned and after waiting for a long time on the phone to eventually get through I explain to Rinesh and questioned why it has been activated. It came out it was activated by mistake and that he will send me an email cancellation. However my issue is, is that if they see it as a cancellation then I would be abliged to another notice period and pay for another month. I told Rinesh to please send me a confirmation that this will not be the case. He only send me an email saying its a cancellation. I rep**** to the email and explained and did not get any feedback on that. Later during the day Cebisile Shezi phoned me back and I explained to her the situation she phoned me back within 5min and sent me an sms confirmation that Claudine which is a supervisor will contact me shortly. 48hrs have past with about 5emails to the cell c customer service centre with NO ONE phoning me back at all. I took it upon myself to phone this morning and find claudine myself. I WILL CANCEL MY CONTRACT
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | DA
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | DA
