AS
Antionette S
1 reviews | Active since Aug 2019
23 Nov 2021, 10:25
Reactivating my contract phone
Cell C collection department refuses to reactivate my contract phone even though I paid half of the arrears on one of three contracts I have with them. My Wifi's are working even though I am also in arrears with all the Wifi's contracts and they haven't suspended the lines for all three. The one Wifi contract I have misplaced the sim card and still paying for a sim card that I am not using. I have been a long outstanding customer and when you fall onto hard times they don't seem to understand and listen and refuse to suggest alternative solutions. All I ask that they reactivate my phone as I use this for work and personally reasons.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
23 Nov 2021, 11:40Hi Antionette
Thank you for contacting Cell C.
Did you have a standing arrangement with the Collections Department?
Regards
^MP
Thank you for contacting Cell C.
Did you have a standing arrangement with the Collections Department?
Regards
^MP
Cell C's reply23 Nov 2021, 11:40
Official
Hi Antionette
Thank you for contacting Cell C.
Did you have a standing arrangement with the Collections Department?
Regards
^MP
Thank you for contacting Cell C.
Did you have a standing arrangement with the Collections Department?
Regards
^MP
AS
Antionette S's updateReviewer Update
23 Nov 2021, 12:03Good Day!!
When I tried they refused to listen and understand that I have fallen on hard times!! As I said I am long standing client with you and never had such bad service from your collection department. Please advise as to whether you will reactivate my line
When I tried they refused to listen and understand that I have fallen on hard times!! As I said I am long standing client with you and never had such bad service from your collection department. Please advise as to whether you will reactivate my line
AS
Antionette S's update23 Nov 2021, 12:03
Reviewer Update
Good Day!!
When I tried they refused to listen and understand that I have fallen on hard times!! As I said I am long standing client with you and never had such bad service from your collection department. Please advise as to whether you will reactivate my line
When I tried they refused to listen and understand that I have fallen on hard times!! As I said I am long standing client with you and never had such bad service from your collection department. Please advise as to whether you will reactivate my line
AS
Antionette S's updateReviewer Update
23 Nov 2021, 14:07Please advise what you expect me to do. I have tried making payment arrangements and no one will assist. So will make payment if I have the money.
AS
Antionette S's update23 Nov 2021, 14:07
Reviewer Update
Please advise what you expect me to do. I have tried making payment arrangements and no one will assist. So will make payment if I have the money.
AS
Antionette S's updateReviewer Update
23 Nov 2021, 14:11Please add the arrears the aforementioned account *** to the payment that will be due on the 25th of this month if possible. The amount that may be debited is R1575.48
AS
Antionette S's update23 Nov 2021, 14:11
Reviewer Update
Please add the arrears the aforementioned account *** to the payment that will be due on the 25th of this month if possible. The amount that may be debited is R1575.48
Cell C's replyOfficial
23 Nov 2021, 14:44Our team will be in touch.
^MP
^MP
Cell C's reply23 Nov 2021, 14:44
Official
Our team will be in touch.
^MP
^MP
AS
Antionette S's updateReviewer Update
26 Nov 2021, 07:21You are ridiculous! You debit my whole salary for your arrears which is pathetic! I have been asking someone to contact me regarding a payment arrangement and no one has even bothered to contact me!! So will be going to the bank to reverse and will be reporting you again om Hrllo Peter! I send proof of payment for my own personal account and you don't even bother to reconnect my line! As I have told you a many times that I live on my phone for personal and work related
AS
Antionette S's update26 Nov 2021, 07:21
Reviewer Update
You are ridiculous! You debit my whole salary for your arrears which is pathetic! I have been asking someone to contact me regarding a payment arrangement and no one has even bothered to contact me!! So will be going to the bank to reverse and will be reporting you again om Hrllo Peter! I send proof of payment for my own personal account and you don't even bother to reconnect my line! As I have told you a many times that I live on my phone for personal and work related