RE// Signal Issue // Loadshedding-Power Failure // 09.02.2019 // Silverton Pretoria Gauteng

Good day.

RE// Signal Issue // Loadshedding-Power Failure // 09.02.2019 // Silverton Pretoria Gauteng

We have 4 contracts with your company, going for the 5th one now. We spent at least R2500.00 per month at your service provider each month, this equals to R 2500.00 * 12 = R 30 000.00 per year.

We don't ask for much, we pay our accounts on time each time and we never give you any problems. All we ask is the service we pay for.

I have been phoning , e-mailing, Cell C regarding the signal lost each time we encounter a power failure/ loadshedding. Your consultants don't know how to answer my questions, and they refuse to assist a solution so that this don't happen again. I advised numerous times for a generator to be installed at least to back up your services and it gets ignored.

Please put yourself in my situation?

Someone of your family is sick and in that time that the signal lost appears, they phoned to ask and assist, you weren't on time and they pass away? Please advice how would you feel?

I want a resolution and i want it fast or else Cell C is in breach of contract and i want then all the contracts cancelled at cost to your company. Make sure to make contact with me within 48 hours to resolve this or else i will be taking further steps to the ombudsman of telecommunications.

Kind Regards