Re :Ref no -***- poor service

I call the call centre several times over the passed two weeks, and still awaiting for then to rectify the issue of an incorrect cell being blacklisted initially, and now having an issue with the insurance claim being processed. we have 3 contracts with CELL C FOR THE PAST 12 YEARS OR MORE, this is unacceptable that no one can assist in resolving the issue. Sunday we spoke to Zodwa, and yesterday to an agent by the name N Manamela (Elizabeth), still no follow up as yet. this is going fon for the past 2 weeks, I even asked for call recording to be reviewed in October, when we called in to advise incorrect Handset was blocked, but nothing yet. Keep on getting transferred to different departments. this is unacceptable. Also logged a call with [Email Removed] and still awaiting feedback.<br>