RE: COMPLAINT - 100GB PACKAGE PURCHASED, CAN NOT USE DATA

<p>To whom it may concern</p> <p>Please can someone assist me at Cell C, please help me. </p> <p>I have resorted to publishing on Hello Peter, because your employees cannot assist me.</p> <p>If you guys at Cell C believe in good corporate governance and would like to rectify your tarnished reputation please can you help rectify the below issue.</p> <p>I purchased a 100GB data package sim only in November last year, however I was only able to use 35GB, and thereafter I was not able to receive any form of a signal, not even a weak one.</p> <p>I have visited the Cell C head offices numerous times to no avail, in the end the technical department stated that there is no signal in the area and there’s nothing they can do for me.</p> <p>I then spoke to a lady in the call centre, who escalated the matter and gave me a REF Number : SD 582238 so that I can receive a refund for the balance of the data which I have not used – 65GB – R650.</p> <p>I then visited the Cell C store in Carlswald Midrand, Mpumi and Mavis in store called head office to confirm my refund, they then informed me that a refund will be made out.</p> <p>However I got a call today 27/3/2017 from the branch manager that I will not be able to get a refund anymore, and in summary I must just forfeit the data not used.</p> <p>I believe that Cell C does not value their customers and no one is accountable in your organization.</p> <p>Im not able to use the remaining data and im not able to get a refund, therefore that means that I have to just forfeit the remaining data without compensation.</p> <p>I DON’T THINK THAT IS FAIR AND IF THERES SOMEONE AT CELL C WHO VALUES THE CUSTOMER , PLEASE GET HOLD OF ME SO THAT YOU CAN ASSIST.</p> <p>Kind Regards</p> <p>Extremely Disappointed Customer</p> <p>Deshan Naidoo - ********** </p>