AL
AM L
1 reviews | Active since Jun 2021
24 Jun 2021, 13:20
Rather just give Cell C a skip. Rain as cheaper unlimited internet and Telkoms calls are cheaper.
As confirmed by a manager at cell c (who I had to go through 6 agents and hold for about 15 minutes to FINALLY speak to) I have been a cell c customer on my primary 084 line since 2011 (Its 2021 so you can do the math) At the time I had 2 children who also have had cell c lines on and off over those years and my living child even has a line currently too which I took because she was spending over R1500 pm Not ONCE have I defaulted over the 10 years. Cell c has ALWAYS been paid in full and on time.
My upgrade is due in October but I have damaged my phone. Thinking because of my good standing with cell c, I'd be able to request an earlier upgrade so I called in. I was told by upgrades no. Point blank no. So I called the customer service center (which is a joke because in 10 years I've never received anything that qualifies for the title "customer service" and then they still have the audacity after each call to ask you to rate the level of service you've received. Well, here's my rating.) I was then told I can get an upgrade... If I pay a R1400 or something settlement. So now, I'm sending my daughter to go borrow some money to purchase me a decent handset and a Rain prepaid sim for data and a Telkom sim for calls and at the end of this month, Cell C will STILL debit my account for the same amount and I'll have to pay back the loan for my phone and new sim cards, take both sim cards and cut them up and when my upgrade is finally due I'll cancel my 084 line and when the next 062 line is due for upgrade I'll cancel it too. You guys will get your money (as you have for the last 10 years) and I'll maybe not have to pay ludicrous amounts for expensive calls and internet that works when it wants to or that I don't have to sit outside to use. Are we all good with that?
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
24 Jun 2021, 14:02Good day
Thank you for contacting Cell C.
Please accept our sincerest apologies. We will refer this matter to our support for assistance. Do expect our call shortly.
^NT
Thank you for contacting Cell C.
Please accept our sincerest apologies. We will refer this matter to our support for assistance. Do expect our call shortly.
^NT
Cell C's reply24 Jun 2021, 14:02
Official
Good day
Thank you for contacting Cell C.
Please accept our sincerest apologies. We will refer this matter to our support for assistance. Do expect our call shortly.
^NT
Thank you for contacting Cell C.
Please accept our sincerest apologies. We will refer this matter to our support for assistance. Do expect our call shortly.
^NT
AL
AM L's updateReviewer Update
24 Jun 2021, 14:53This is amazing. Privately you guys just don't want to help us. Is this how far we have to go to get actual service. I've received your sms with reference number but that still leaves me without a phone for another couple of days and I can 100% guarantee it will be the same response as earlier so what are you trying to achieve. Don't only give us good service in the public eye. Hypocrites.
AL
AM L's update24 Jun 2021, 14:53
Reviewer Update
This is amazing. Privately you guys just don't want to help us. Is this how far we have to go to get actual service. I've received your sms with reference number but that still leaves me without a phone for another couple of days and I can 100% guarantee it will be the same response as earlier so what are you trying to achieve. Don't only give us good service in the public eye. Hypocrites.
AL
AM L's updateReviewer Update
24 Jun 2021, 15:00This is actually hilarious. I had also posted a review on Google play store on the cell c app and it's just... gone. I haven't checked the other social media posts I've asked my daughter to do but I am almost pretty sure they'll be gone too.
Here's a great idea... If you don't want bad reviews, don't give bad service and tell decades old well paying customers that you just don't want to help them. I know it's a mind blowing notion but from personal experience with customers I have worked with its effective
Here's a great idea... If you don't want bad reviews, don't give bad service and tell decades old well paying customers that you just don't want to help them. I know it's a mind blowing notion but from personal experience with customers I have worked with its effective
AL
AM L's update24 Jun 2021, 15:00
Reviewer Update
This is actually hilarious. I had also posted a review on Google play store on the cell c app and it's just... gone. I haven't checked the other social media posts I've asked my daughter to do but I am almost pretty sure they'll be gone too.
Here's a great idea... If you don't want bad reviews, don't give bad service and tell decades old well paying customers that you just don't want to help them. I know it's a mind blowing notion but from personal experience with customers I have worked with its effective
Here's a great idea... If you don't want bad reviews, don't give bad service and tell decades old well paying customers that you just don't want to help them. I know it's a mind blowing notion but from personal experience with customers I have worked with its effective
AL
AM L's updateReviewer Update
24 Jun 2021, 15:09Also have you guys seen your Facebook page ALONE. I haven't seen a SINGLE good review. And I've been putting up with this for 10 years and this is the first time I'm saying something. Clearly these poor people don't know.
AL
AM L's update24 Jun 2021, 15:09
Reviewer Update
Also have you guys seen your Facebook page ALONE. I haven't seen a SINGLE good review. And I've been putting up with this for 10 years and this is the first time I'm saying something. Clearly these poor people don't know.
Cell C's replyOfficial
24 Jun 2021, 15:59 It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that we have escalated the matter and we will assist.
^YM
Kindly note that we have escalated the matter and we will assist.
^YM
Cell C's reply24 Jun 2021, 15:59
Official
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that we have escalated the matter and we will assist.
^YM
Kindly note that we have escalated the matter and we will assist.
^YM
AL
AM L's updateReviewer Update
24 Jun 2021, 17:06Oh you're saying this is the first time you've heard about it because I can show you my call records and prove how long I've spent on the phone today trying to bring my "concerns" to your attention. Also, shout out to the "NT" dude who rep**** first because I think he's the dude who responded to my FB post with "sorry about that"
So how long until I actually have a solution because this weekend is obviously not "business hours" so I'll be without a phone the whole weekend to get told on Monday to pay you guys R1400 again to assist me???
So how long until I actually have a solution because this weekend is obviously not "business hours" so I'll be without a phone the whole weekend to get told on Monday to pay you guys R1400 again to assist me???
AL
AM L's update24 Jun 2021, 17:06
Reviewer Update
Oh you're saying this is the first time you've heard about it because I can show you my call records and prove how long I've spent on the phone today trying to bring my "concerns" to your attention. Also, shout out to the "NT" dude who rep**** first because I think he's the dude who responded to my FB post with "sorry about that"
So how long until I actually have a solution because this weekend is obviously not "business hours" so I'll be without a phone the whole weekend to get told on Monday to pay you guys R1400 again to assist me???
So how long until I actually have a solution because this weekend is obviously not "business hours" so I'll be without a phone the whole weekend to get told on Monday to pay you guys R1400 again to assist me???
AL
AM L's updateReviewer Update
24 Jun 2021, 17:10Man you have no idea how I've actually just lost my temper with cell c. Your customer service has always been disgusting but to tell a 10 yr customer with MULTIPLE lines over the years that you're sorry but it's not your problem is really just bad business and for real you guys are losing mine. Why is there not ONE compliment on your FB page? It's obvious your "customer service" department knows nothing about customers or service.
AL
AM L's update24 Jun 2021, 17:10
Reviewer Update
Man you have no idea how I've actually just lost my temper with cell c. Your customer service has always been disgusting but to tell a 10 yr customer with MULTIPLE lines over the years that you're sorry but it's not your problem is really just bad business and for real you guys are losing mine. Why is there not ONE compliment on your FB page? It's obvious your "customer service" department knows nothing about customers or service.
AL
AM L's updateReviewer Update
25 Jun 2021, 11:45Once again, call "customer care" because I had missed the call but no one hears it publicly so I was just told I can't be put thru to nthabiseng and actually hung up on by a "contracts manager"
AL
AM L's update25 Jun 2021, 11:45
Reviewer Update
Once again, call "customer care" because I had missed the call but no one hears it publicly so I was just told I can't be put thru to nthabiseng and actually hung up on by a "contracts manager"
AL
AM L's updateReviewer Update
25 Jun 2021, 12:01So not only was my Google play review mysteriously removed I also can no longer post to your Facebook page mysteriously.
Thank you so much for calling me back Nthabiseng and I'm sorry I missed your call. So like a stupid I called 084145 and was spoken to very hostily and sarcastically by the agent there. Then I spoke to a "contracts" manager at 084135 who first told me I must just wait for you to call me back and when I asked can you put me through gave me a whole bunch of stories so I absolutely lost my temper and was told "Please don't use that language it kicks you off the system" but you guys can treat us like ****??? Then asked "Please not to insult anyone" I FEEL PRETTY DAMN INSULTED MYSELF. Being treated like YOU are doing ME a favour? Then dude just cut the call and once again, I was asked to rate the level of service I received and how likely it would be that I recommend cellc loooooool
I wouldn't recommend cell c if I was on fire and you guys were the only ones with water.
See when no one hears it you guys just do as little as possible so we are forced to embarrass you publicly to actually get some service. That's fine. I have free Wi-Fi I can do this all day!
Thank you so much for calling me back Nthabiseng and I'm sorry I missed your call. So like a stupid I called 084145 and was spoken to very hostily and sarcastically by the agent there. Then I spoke to a "contracts" manager at 084135 who first told me I must just wait for you to call me back and when I asked can you put me through gave me a whole bunch of stories so I absolutely lost my temper and was told "Please don't use that language it kicks you off the system" but you guys can treat us like ****??? Then asked "Please not to insult anyone" I FEEL PRETTY DAMN INSULTED MYSELF. Being treated like YOU are doing ME a favour? Then dude just cut the call and once again, I was asked to rate the level of service I received and how likely it would be that I recommend cellc loooooool
I wouldn't recommend cell c if I was on fire and you guys were the only ones with water.
See when no one hears it you guys just do as little as possible so we are forced to embarrass you publicly to actually get some service. That's fine. I have free Wi-Fi I can do this all day!
AL
AM L's update25 Jun 2021, 12:01
Reviewer Update
So not only was my Google play review mysteriously removed I also can no longer post to your Facebook page mysteriously.
Thank you so much for calling me back Nthabiseng and I'm sorry I missed your call. So like a stupid I called 084145 and was spoken to very hostily and sarcastically by the agent there. Then I spoke to a "contracts" manager at 084135 who first told me I must just wait for you to call me back and when I asked can you put me through gave me a whole bunch of stories so I absolutely lost my temper and was told "Please don't use that language it kicks you off the system" but you guys can treat us like ****??? Then asked "Please not to insult anyone" I FEEL PRETTY DAMN INSULTED MYSELF. Being treated like YOU are doing ME a favour? Then dude just cut the call and once again, I was asked to rate the level of service I received and how likely it would be that I recommend cellc loooooool
I wouldn't recommend cell c if I was on fire and you guys were the only ones with water.
See when no one hears it you guys just do as little as possible so we are forced to embarrass you publicly to actually get some service. That's fine. I have free Wi-Fi I can do this all day!
Thank you so much for calling me back Nthabiseng and I'm sorry I missed your call. So like a stupid I called 084145 and was spoken to very hostily and sarcastically by the agent there. Then I spoke to a "contracts" manager at 084135 who first told me I must just wait for you to call me back and when I asked can you put me through gave me a whole bunch of stories so I absolutely lost my temper and was told "Please don't use that language it kicks you off the system" but you guys can treat us like ****??? Then asked "Please not to insult anyone" I FEEL PRETTY DAMN INSULTED MYSELF. Being treated like YOU are doing ME a favour? Then dude just cut the call and once again, I was asked to rate the level of service I received and how likely it would be that I recommend cellc loooooool
I wouldn't recommend cell c if I was on fire and you guys were the only ones with water.
See when no one hears it you guys just do as little as possible so we are forced to embarrass you publicly to actually get some service. That's fine. I have free Wi-Fi I can do this all day!