BN
Bulelwa N

1 reviews | Active since Jun 2018

30 Jun 2018, 12:46

****** AND UNDERMINING SERVICE RECEIVED AT VANGATE BRANCH

wooow what an unprofessional, *********, ****** behaviour I have just expereinced at Cell C at vangate Mall branch in Cape Town. waited 2 hours to be told I do not qualify for the phone contract after everything was processed and was told to wait for documnets to be sent. Th e manner that we were told by was soo unprofessional and no answers could be given instead was told "we can dial the call centre were they do the credit vetting/rating and we can put on LOUD SPEAKER so that you can hear what they say as we cannot overide it......I have been using Cell C for a couple of years and I will never use or recommend this network to anyone.

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Replies (3)
Cell C
Cell C's reply02 Jul 2018, 07:17
Official

Thank you for notifying us of the above.


We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.

This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply02 Jul 2018, 11:45
Official

Kindly refer to Maropeng's email for assistance.

Regards

Cell C | PN

Cell C
Cell C's reply05 Jul 2018, 09:52
Official

Kindly be advised that Maropeng contacted the 062****347 number without success.

Regards

Cell C | PN