SM
Sbu M
1 reviews | Active since Jan 2019
16 May 2024, 10:21
R999 *****ulent debit
This morning I just got debited R999.00 from cell c, I don't have a contract with cell c. I suspect it maybe ***** but cell is making it difficult to find clarity, called the 135 number and spoke to Nomthandazo who transferred my call to accounts department but it never went through "technical clich" says the automated voice. How does one contact cell c ***** or accounts department directly because this R999.00 debit on my account is definitely ***** I have no business with cell c as far as I know.
Helpful (0)
Replies (15)0
Replies (15)
Cell C's replyOfficial
16 May 2024, 10:37Dear Sbu Mashinini,
Thank you for bringing this to our attention.
We apologize for the inconvenience this has caused.
Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to ***. Once the documents are received, we will forward same on to our ***** department to investigate. Kindly quote in the subject line:
HP: *****, ***, Sbu Mashinini
Regards
Cell C | TG
Thank you for bringing this to our attention.
We apologize for the inconvenience this has caused.
Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to ***. Once the documents are received, we will forward same on to our ***** department to investigate. Kindly quote in the subject line:
HP: *****, ***, Sbu Mashinini
Regards
Cell C | TG
Best regards,
Cell C's reply16 May 2024, 10:37
Official
Dear Sbu Mashinini,
Thank you for bringing this to our attention.
We apologize for the inconvenience this has caused.
Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to ***. Once the documents are received, we will forward same on to our ***** department to investigate. Kindly quote in the subject line:
HP: *****, ***, Sbu Mashinini
Regards
Cell C | TG
Thank you for bringing this to our attention.
We apologize for the inconvenience this has caused.
Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to ***. Once the documents are received, we will forward same on to our ***** department to investigate. Kindly quote in the subject line:
HP: *****, ***, Sbu Mashinini
Regards
Cell C | TG
Best regards,
SM
Sbu M's updateReviewer Update
16 May 2024, 13:50Good day
I have included the the debit order reference with my ID number and my contact number on my earlier review which will gives you you enough to work, I was expecting atleast a call from you since I have tried so many times to reach out to you but that 084 135 number is just as useless because I can't get anywhere without a cell c number
For an organization that has an audacity to debit R999.00 without proper verification, a simple call will be justified
I have reversed and stopped the debit order and I'm not gonna waist my time and effort tryin to prove an account that I know damn well that was not opened by me. I only know about money being taken from my account(with a cell c reference) without my concern since I have no communication with cell c. Which paints a picture enough about you guys I feel sorry for people you call "your customers" because they have put up with this nonsense every time.
I have included the the debit order reference with my ID number and my contact number on my earlier review which will gives you you enough to work, I was expecting atleast a call from you since I have tried so many times to reach out to you but that 084 135 number is just as useless because I can't get anywhere without a cell c number
For an organization that has an audacity to debit R999.00 without proper verification, a simple call will be justified
I have reversed and stopped the debit order and I'm not gonna waist my time and effort tryin to prove an account that I know damn well that was not opened by me. I only know about money being taken from my account(with a cell c reference) without my concern since I have no communication with cell c. Which paints a picture enough about you guys I feel sorry for people you call "your customers" because they have put up with this nonsense every time.
SM
Sbu M's update16 May 2024, 13:50
Reviewer Update
Good day
I have included the the debit order reference with my ID number and my contact number on my earlier review which will gives you you enough to work, I was expecting atleast a call from you since I have tried so many times to reach out to you but that 084 135 number is just as useless because I can't get anywhere without a cell c number
For an organization that has an audacity to debit R999.00 without proper verification, a simple call will be justified
I have reversed and stopped the debit order and I'm not gonna waist my time and effort tryin to prove an account that I know damn well that was not opened by me. I only know about money being taken from my account(with a cell c reference) without my concern since I have no communication with cell c. Which paints a picture enough about you guys I feel sorry for people you call "your customers" because they have put up with this nonsense every time.
I have included the the debit order reference with my ID number and my contact number on my earlier review which will gives you you enough to work, I was expecting atleast a call from you since I have tried so many times to reach out to you but that 084 135 number is just as useless because I can't get anywhere without a cell c number
For an organization that has an audacity to debit R999.00 without proper verification, a simple call will be justified
I have reversed and stopped the debit order and I'm not gonna waist my time and effort tryin to prove an account that I know damn well that was not opened by me. I only know about money being taken from my account(with a cell c reference) without my concern since I have no communication with cell c. Which paints a picture enough about you guys I feel sorry for people you call "your customers" because they have put up with this nonsense every time.
Cell C's replyOfficial
16 May 2024, 14:15We understand your frustration, however, for us to commence the investigation, we would need the documents that we have mentioned above. We must receive the documents.
Cell C | MP
Cell C | MP
Best regards,
Cell C's reply16 May 2024, 14:15
Official
We understand your frustration, however, for us to commence the investigation, we would need the documents that we have mentioned above. We must receive the documents.
Cell C | MP
Cell C | MP
Best regards,
Cell C's replyOfficial
16 May 2024, 14:21Please note we value our customers and we are committed to resolving this matter. The affidavit, Id copy and your bank statement is required in order for our ***** department to investigate.
We have requested our Support Team to contact you, please expect their call within 24 working hours.
Regards
Cell C |TG
We have requested our Support Team to contact you, please expect their call within 24 working hours.
Regards
Cell C |TG
Best regards,
Cell C's reply16 May 2024, 14:21
Official
Please note we value our customers and we are committed to resolving this matter. The affidavit, Id copy and your bank statement is required in order for our ***** department to investigate.
We have requested our Support Team to contact you, please expect their call within 24 working hours.
Regards
Cell C |TG
We have requested our Support Team to contact you, please expect their call within 24 working hours.
Regards
Cell C |TG
Best regards,
Cell C's replyOfficial
17 May 2024, 18:17Dear Sbu Mashinini
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Best regards,
Cell C's reply17 May 2024, 18:17
Official
Dear Sbu Mashinini
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Best regards,
SM
Sbu M's updateReviewer Update
17 May 2024, 18:34Good evening
I'm available Anytime during the day,
I'm available Anytime during the day,
SM
Sbu M's update17 May 2024, 18:34
Reviewer Update
Good evening
I'm available Anytime during the day,
I'm available Anytime during the day,
Cell C's replyOfficial
17 May 2024, 18:36Our team will be in touch.
Cell C | MP
Cell C | MP
Best regards,
Cell C's reply17 May 2024, 18:36
Official
Our team will be in touch.
Cell C | MP
Cell C | MP
Best regards,
SM
Sbu M's updateReviewer Update
01 Jul 2024, 12:39Good day on 28 June 2024 there was again a *****ulent debit on my account of an amount R1266.19, I have provided the documents proving my identity, please return my money
*** and this email adress is not going through
*** and this email adress is not going through
SM
Sbu M's update01 Jul 2024, 12:39
Reviewer Update
Good day on 28 June 2024 there was again a *****ulent debit on my account of an amount R1266.19, I have provided the documents proving my identity, please return my money
*** and this email adress is not going through
*** and this email adress is not going through
Cell C's replyOfficial
01 Jul 2024, 12:53Dear Sbu Mashinini
Please note that your documents were received our team will be in touch to provide an update.
Regards,
Cell C | SR
Please note that your documents were received our team will be in touch to provide an update.
Regards,
Cell C | SR
Best regards,
Cell C's reply01 Jul 2024, 12:53
Official
Dear Sbu Mashinini
Please note that your documents were received our team will be in touch to provide an update.
Regards,
Cell C | SR
Please note that your documents were received our team will be in touch to provide an update.
Regards,
Cell C | SR
Best regards,
SM
Sbu M's updateReviewer Update
02 Jul 2024, 11:15Good day
Due to the nature of my work, I'm sometimes not available for calls.
Can I please have the case number, so I can call the ***** department for a feedback when it's convenient
Due to the nature of my work, I'm sometimes not available for calls.
Can I please have the case number, so I can call the ***** department for a feedback when it's convenient
SM
Sbu M's update02 Jul 2024, 11:15
Reviewer Update
Good day
Due to the nature of my work, I'm sometimes not available for calls.
Can I please have the case number, so I can call the ***** department for a feedback when it's convenient
Due to the nature of my work, I'm sometimes not available for calls.
Can I please have the case number, so I can call the ***** department for a feedback when it's convenient
Cell C's replyOfficial
02 Jul 2024, 13:23Dear Sbu Mashinini,
Kindly use this ref number: ***
Regards
Cell C | MM
Kindly use this ref number: ***
Regards
Cell C | MM
Best regards,
Cell C's reply02 Jul 2024, 13:23
Official
Dear Sbu Mashinini,
Kindly use this ref number: ***
Regards
Cell C | MM
Kindly use this ref number: ***
Regards
Cell C | MM
Best regards,
Cell C's replyOfficial
08 Jul 2024, 07:14Dear Sbu Mashinini,
Kindly note that our consultant tried reaching you with no success, please provide an alternative contact number to reach you on and convenient time to call via private reply.
Regards,
Cell C | PN
Kindly note that our consultant tried reaching you with no success, please provide an alternative contact number to reach you on and convenient time to call via private reply.
Regards,
Cell C | PN
Best regards,
Cell C's reply08 Jul 2024, 07:14
Official
Dear Sbu Mashinini,
Kindly note that our consultant tried reaching you with no success, please provide an alternative contact number to reach you on and convenient time to call via private reply.
Regards,
Cell C | PN
Kindly note that our consultant tried reaching you with no success, please provide an alternative contact number to reach you on and convenient time to call via private reply.
Regards,
Cell C | PN
Best regards,
SM
Sbu M's updateReviewer Update
08 Jul 2024, 07:25Good morning
When was that and why do I not see any missed calls because I had the phone with me, you have my email address.
Now the stories and jika jika starts
I had to call in last friday for a update, and I discovered that not much is being done yet, I'm still waiting for the money I need to pay my child school fees
When was that and why do I not see any missed calls because I had the phone with me, you have my email address.
Now the stories and jika jika starts
I had to call in last friday for a update, and I discovered that not much is being done yet, I'm still waiting for the money I need to pay my child school fees
SM
Sbu M's update08 Jul 2024, 07:25
Reviewer Update
Good morning
When was that and why do I not see any missed calls because I had the phone with me, you have my email address.
Now the stories and jika jika starts
I had to call in last friday for a update, and I discovered that not much is being done yet, I'm still waiting for the money I need to pay my child school fees
When was that and why do I not see any missed calls because I had the phone with me, you have my email address.
Now the stories and jika jika starts
I had to call in last friday for a update, and I discovered that not much is being done yet, I'm still waiting for the money I need to pay my child school fees
Cell C's replyOfficial
08 Jul 2024, 08:58Hi Sbu
Thank you for getting back to us. The feedback we have advises that you were contacted and sent an email regarding the failed attempt. We have requested that you be contacted with updates on the status of your query.
Kind regards,
Cell C | NZ
Thank you for getting back to us. The feedback we have advises that you were contacted and sent an email regarding the failed attempt. We have requested that you be contacted with updates on the status of your query.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply08 Jul 2024, 08:58
Official
Hi Sbu
Thank you for getting back to us. The feedback we have advises that you were contacted and sent an email regarding the failed attempt. We have requested that you be contacted with updates on the status of your query.
Kind regards,
Cell C | NZ
Thank you for getting back to us. The feedback we have advises that you were contacted and sent an email regarding the failed attempt. We have requested that you be contacted with updates on the status of your query.
Kind regards,
Cell C | NZ
Best regards,
Cell C's replyOfficial
15 Jul 2024, 07:36Dear Sbu Mashinini,
We were unable to reach you, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
We were unable to reach you, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Best regards,
Cell C's reply15 Jul 2024, 07:36
Official
Dear Sbu Mashinini,
We were unable to reach you, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
We were unable to reach you, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Best regards,