TM
Tshengisile M
1 reviews | Active since Jun 2016
06 Jan 2023, 08:33
R169 PACKAGE IS A ****
II BOUGHT R169 PACKAGE NOW RECENTLY IN DECEMBER 2022. THIS WAS SHOWN AS 1 GIG A DAY.. UPON BIYING IT THE GIG IS A SPLIT OF 500 AT NIGHT AND 500 A DURING THE DAY. THIS DATA IS NOT WORKING EXCEPT FOR WHATSAPP. AND MY BANK APP..BANK APP OPENS BY CUANCE EVEN. IF I WANTED WHATSAPP DATA I COULD HAVE BOUGHT. I CANT BROWSE ANYTHING. ANOTHER THING THIS SPLT DATA IS NOT AVAILABLE UNTIL AFTER. 8AM. WHY SHOULD I OAY R169 FOR A CONTROLLED DATA. CAN I PLEASE BE REFUNDED AS THIS PACKAGE IS USELESS FOR ME.MY NIMBER IS ***. I NEED MY MONEY BACK ASAP.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
06 Jan 2023, 09:32Dear Tshengisile
Thank you for contacting Cell C regarding the Day-By-Day bundle.
We apologize for the poor experience you have had thus far. Based on our observations, it appears that your data throughput is being impacted by network work coverage issues,
We will escalate the matter to our Network team due to the ongoing network issues you are experiencing. Please provide us with your email address so that you can complete our network form and email it back to us.
Regards
^MN
Thank you for contacting Cell C regarding the Day-By-Day bundle.
We apologize for the poor experience you have had thus far. Based on our observations, it appears that your data throughput is being impacted by network work coverage issues,
We will escalate the matter to our Network team due to the ongoing network issues you are experiencing. Please provide us with your email address so that you can complete our network form and email it back to us.
Regards
^MN
Best regards,
Cell C's reply06 Jan 2023, 09:32
Official
Dear Tshengisile
Thank you for contacting Cell C regarding the Day-By-Day bundle.
We apologize for the poor experience you have had thus far. Based on our observations, it appears that your data throughput is being impacted by network work coverage issues,
We will escalate the matter to our Network team due to the ongoing network issues you are experiencing. Please provide us with your email address so that you can complete our network form and email it back to us.
Regards
^MN
Thank you for contacting Cell C regarding the Day-By-Day bundle.
We apologize for the poor experience you have had thus far. Based on our observations, it appears that your data throughput is being impacted by network work coverage issues,
We will escalate the matter to our Network team due to the ongoing network issues you are experiencing. Please provide us with your email address so that you can complete our network form and email it back to us.
Regards
^MN
Best regards,
TM
Tshengisile M's updateReviewer Update
06 Jan 2023, 15:36I want my money back. I am not here to resolve any network coverage issue you have. I stay in the suburb in Johannesburg South. There is no network issue around. Its a business area just a walk to the Glen Mall. So dont tell me about coverage issue.. Been using CellC for a long time and I dont have network coverage issues. Only when i bought this package that you use to **** people. Please refund me or I escalate further..
TM
Tshengisile M's update06 Jan 2023, 15:36
Reviewer Update
I want my money back. I am not here to resolve any network coverage issue you have. I stay in the suburb in Johannesburg South. There is no network issue around. Its a business area just a walk to the Glen Mall. So dont tell me about coverage issue.. Been using CellC for a long time and I dont have network coverage issues. Only when i bought this package that you use to **** people. Please refund me or I escalate further..
TM
Tshengisile M's updateReviewer Update
06 Jan 2023, 15:41Since I bought this package my phone will randomly go to emergency calls only or no service..why when I buy normal data I have never encountered such. Please give my money back to Capitec ***
TM
Tshengisile M's update06 Jan 2023, 15:41
Reviewer Update
Since I bought this package my phone will randomly go to emergency calls only or no service..why when I buy normal data I have never encountered such. Please give my money back to Capitec ***
Cell C's replyOfficial
06 Jan 2023, 15:55Please note unfortunately there are no cancellations or refunds on successfully activated Day-By-Day Data Bundles Promotion as per our Terms and Conditions.
Regards
^GN
Regards
^GN
Best regards,
Cell C's reply06 Jan 2023, 15:55
Official
Please note unfortunately there are no cancellations or refunds on successfully activated Day-By-Day Data Bundles Promotion as per our Terms and Conditions.
Regards
^GN
Regards
^GN
Best regards,
TM
Tshengisile M's updateReviewer Update
07 Jan 2023, 08:58The private reply from CellC is a mere indication that theu are on the mission to rip people off with no intentions to look into the problem.
This is what they said to me:
Our records indicate that you purchased the Daily Data bundle, which allocates any time and Night time data in equal proportions...their respond on Twitter account.
I bought this package but I didnt know they will connect me when they feel like..there is nowehere it indcate that i will sometime be on emergency calls only, or No service or my daily data will be loaded when CellC feels like. Should have all these be indicated I would not buy this package. My network was running 24/7 before buying this package whether i have data or not. Please return my money
This is what they said to me:
Our records indicate that you purchased the Daily Data bundle, which allocates any time and Night time data in equal proportions...their respond on Twitter account.
I bought this package but I didnt know they will connect me when they feel like..there is nowehere it indcate that i will sometime be on emergency calls only, or No service or my daily data will be loaded when CellC feels like. Should have all these be indicated I would not buy this package. My network was running 24/7 before buying this package whether i have data or not. Please return my money
TM
Tshengisile M's update07 Jan 2023, 08:58
Reviewer Update
The private reply from CellC is a mere indication that theu are on the mission to rip people off with no intentions to look into the problem.
This is what they said to me:
Our records indicate that you purchased the Daily Data bundle, which allocates any time and Night time data in equal proportions...their respond on Twitter account.
I bought this package but I didnt know they will connect me when they feel like..there is nowehere it indcate that i will sometime be on emergency calls only, or No service or my daily data will be loaded when CellC feels like. Should have all these be indicated I would not buy this package. My network was running 24/7 before buying this package whether i have data or not. Please return my money
This is what they said to me:
Our records indicate that you purchased the Daily Data bundle, which allocates any time and Night time data in equal proportions...their respond on Twitter account.
I bought this package but I didnt know they will connect me when they feel like..there is nowehere it indcate that i will sometime be on emergency calls only, or No service or my daily data will be loaded when CellC feels like. Should have all these be indicated I would not buy this package. My network was running 24/7 before buying this package whether i have data or not. Please return my money
Cell C's replyOfficial
07 Jan 2023, 09:28Please note unfortunately there are no cancellations or refunds on successfully activated Day-By-Day Data Bundles Promotion as per our Terms and Conditions.
We have requested that you provide your email address regarding the data throughput issues that you are experiencing in order for us to escalate the matter to the Network department as you previously indicated that you are only able to connect to your Banking APP and WhatsApp, but you are unable to access the internet.
^MN
We have requested that you provide your email address regarding the data throughput issues that you are experiencing in order for us to escalate the matter to the Network department as you previously indicated that you are only able to connect to your Banking APP and WhatsApp, but you are unable to access the internet.
^MN
Best regards,
Cell C's reply07 Jan 2023, 09:28
Official
Please note unfortunately there are no cancellations or refunds on successfully activated Day-By-Day Data Bundles Promotion as per our Terms and Conditions.
We have requested that you provide your email address regarding the data throughput issues that you are experiencing in order for us to escalate the matter to the Network department as you previously indicated that you are only able to connect to your Banking APP and WhatsApp, but you are unable to access the internet.
^MN
We have requested that you provide your email address regarding the data throughput issues that you are experiencing in order for us to escalate the matter to the Network department as you previously indicated that you are only able to connect to your Banking APP and WhatsApp, but you are unable to access the internet.
^MN
Best regards,