NG
Nathan G

1 reviews | Active since Oct 2014

29 Sept 2015, 16:54

R1000 per gig

I have been a client of the above mentioned operator since 2006 & at one stage was happy with the service that I received , until now..<br> *** has been my contact, on the 25/06/2015 I was billed for 6.7gigs worth of data , the contract I am on is a straight up 100 , from previous invoices , my bills have never been more than R1500.<br> On the 26/06/2015 my number was suspended , I only found this out when a client tried contacting me & was unsuccessful, I enquired with the Call Center as to what was the problem , they notified me of the excessive data usage & imp**** that I should pay in R3000 to continue access of communication & until payment has been made my number will be suspended..<br> I took to Hello Peter & received a response from the Customer care division notifying of the above mentioned , I responded by asking how were charges calculated & what the data was used for...<br> I did not receive a response after 2.5 months , Cell C calls demanding payment , I refused to pay 7 asked for statement , which they sent , I mentioned my plight to different operator who informed of the 6.7 gigs that were used & I am being charged an out of bundle rate of a R1000 per gig. ***

0
Replies (1)
Cell C
Cell C's reply30 Sept 2015, 07:16
Official
Hello NatePG,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN