JM
Justin M

1 reviews | Active since Apr 2011

07 Oct 2015, 06:30

R1 Credit and still dealing with compensation

Dear Cell C<br> <br> I think it is shocking that customers that experience issues like I have had obtaining 2 separate contracts has to continuously post negative feedback on Hello Peter to obtain a response.<br> <br> Please sort out your customer service and to start with try use a dictionary so that you understand what customer service is as clearly it isn't how this complaint has been managed.<br> <br> Shocking service and you continue to out perform in this area.<br> <br> Please get a manager to call me and one that can authorise credit of more than R1 and provide compensation which reflects the amount of time that I have spent obtaining 2 contracts with Cell C.

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Replies (1)
Cell C
Cell C's reply07 Oct 2015, 08:05
Official
Hello Justin1978,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication soon.

Regards
Cell C | PN