R 50 000 ****** from me by Cell C

<p>I have experienced high cell phone usage for the last 10 months. Over R5500 per month onto my Cell C contract. I had just moved from pMB to Richardsbay. I took little issues with the first couple payments, as I had moved and started a new job, so assumed I had more usage as a result. As the amount ts kept climbing I got suspicious, also the notification sms's I used to get about high account t usage just suddenly stopped being sent.i have now lodged 6 different cases just for the lack of usage messages sent. I have used cell c for 6 years and not once was there an issue with these messages, only when I was being billed over R5000 a month did they stop, very weird. </p> <p> </p> <p>I have had no feed back on this at all for 3 to 4 months. When I question it or the cell shop calls we get given a story I'll be called I 24 hours, than nothing happens. I have changed my cell phone limit to R1300 a month, this was done at the shop, 2 days later I was told my account was suspended, I took issue with it, again case opened no response. I had 2 increase the limit by 500 till month end to use my phone for work. So that would make my limit R1800. I have just had a message that states I have reached my voluntary usage of R5800 per month. I have been to the store and phoned the call center, both blame the other and suggest I open a case. I have proof on the CELL C system that proves my limit requests and recorded phone calls that show the agents telling me my limits, suddenly upon checking after my account was suspended my limits are all different to what was agreed upon and even my wifi limit has been changed from R100 over the 30 gigs to R1500. That I never gave my authorisation for. </p> <p> </p> <p>The call center has told me my monthly usage limit was changed not my voluntary usage limit. After explaining the difference I have discovered cell c stopped using the monthly limit system months before I changed my limit. So I was changed on a system that does not 3xist any more or is not used. The shop denys this saying they did the request correctly and that the call center is lying. What am I supposed to do, I'm bleeding thousands of rand a month, something I can not afford. I have tried everything to have the matter resolved just to be told it's not cell c problem just pay. I lodge case after case and it is never addressed, I decrease my limit, with proof, than it's changed with out my permission or with out any notification to me. I'm not sent notifications I'm getting close to my limit, just an sms's suspending my account. </p> <p> </p> <p>CELL C has the worst customer error service I have ever experienced and I hear a completely different story every time e I try address the issue. All I want is for my limit to be decreased and left alone e. I also want a full refund for this month as there is no way I used R5800 and my limit is R400 less than that. I can't get access to any one at cell c to lodge a complaint as I have lost faith I that department due to 6 cases being opened and no feed back what's so ever coming from it. I'm helpless</p> <p> </p> <p>Can any one place help, I am out of options and Cell c is refusing to offer any help or help solve the matter. The attitude is just pay and keep quiet. </p>