GK
George K

1 reviews | Active since Aug 2015

07 Oct 2015, 13:54

R 2189 FREE NITE DATA CHARGE

This is the second time I am posting for the same complaint. We were assured that when the Smart data contract we took out last year expired it would run EXACTLY the same on a month to month basis until we either renewed / upgraded or cancelled it. This we were told by the consultant at the Brackenfell branch and later confirmed in April, June and August this year by five different representatives from the Customer Service Dept for Cell C-- the 3 gigs offered FREE with the contract would still apply after the contract had expired -- yet we still have a bill for over R 2000 for data downloaded after midnight dating back to May 2015. Again this morning I made three calls to Cell C Contract Division and this time did not depend on Cell C to record the call but did it myself as proof - AGAIN having it confirmed that the free Nite data would carry through with the 2 Gigg Smartdata contract on a month to month basis. Cell C as a consumer who has recorded proof that this charge is incorrect from your own staff, I request that it be credited off my account immediately and await confirmation of this.

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Replies (1)
Cell C
Cell C's reply07 Oct 2015, 14:32
Official
Hello George McK,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN