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Miselwa L

1 reviews | Active since Aug 2014

16 Jul 2018, 15:47

Quote approval not happening

I took my phone in for repairs on the 28th June 2018. I have been holding for 30+ minutes to speak to the call centre for the past week. And eventually l got through today, after a call centre agent kept on giving me different statements she dropped the phone on me. I called the repair centre and they informed me all they needed was an approval from csurance. It's been 3 weeks nothing clear. I pay a monthly premium to ensure that l am cover. Cell c repair sent the quote on the 4th July. ***

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Replies (6)
Cell C
Cell C's reply16 Jul 2018, 15:50
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply18 Jul 2018, 13:02
Official

As per communication, Mpho will follow up with Csurance and revert with feedback.

Regards

Cell C | PN

ML
Miselwa L's update21 Jul 2018, 12:23
Reviewer Update
Good day 5 days later, the only communication l have had was to be asked if this is a dual SIM phone. But the issue here is whether the phone repairs will be covered by csurance or not. How hard is this? I am honestly not understanding what the delay is. It's been almost a month now. No way forward. In-house insurance really sucks
Cell C
Cell C's reply23 Jul 2018, 08:38
Official

Good morning Miselwa

A follow- up request has been sent and feedback will be provided.

Regards

Cell C | PN

ML
Miselwa L's update30 Jul 2018, 07:42
Reviewer Update
This l have heard before and so far it has done nothing for me. All l need to know is whether my phone will be fixed or not
Cell C
Cell C's reply30 Jul 2018, 07:52
Official

Do not despair, this will be sorted.

Regards

Cell C | PN