1 reviews | Active since Feb 2021
Quick to take you rmoney and THEN list you - after full payment!!!!
I have been waiting for a paid up letter from cell c since 30 June 2020 - YES 20 TWENTY!!!
i have sent the proof of payment, to every single person i have spoken to from cell c for the past two years!!!
I had to pay my contract fee as well as a penalty for closing the contract early ( due to covid lockdown) and this was done!
i immediately sent the proof of payment and my number was changed to a pay as you go, a MONTH after paying cell C and having my number changed over to pay as you go CELL C decided to hand me over for NON payment....
after speaking to an agent, they assured me that this was a mistake and that they would remove me form ITC and send me my paid up letter as they could see on the system that the money was paid.
TWO YEARS LATER, and begging and pleading and havong to explain the situation over and over an over again!! I even went into the cell c shops (many of them) to get assistance...all of them also confirmed that the contract was paid up!!
I am STILL WAITING FOR MY PAID UP LETTER - AND I AM STILL LISTED ON ITC!! SURELY THIS IS NOT LEGAL TO HAND A CLIENT OVER AFTER FULL PAYMENT WAS RECEIVED !!!
i spoke to 5 other cell c agents this morning, one decided to just drop the call!!
all have the same little story, "we are waiting for feedback" " we are investigating" " we understand your frustration" " we apologize for the inconvenience" " we have escalated" " your query is important to us" " we will provide you with feedback" and my ALL TIME FAVOURITE ONE " we have to wait for the turn around time of 3-5 working days" it has been over 730 days now.....
it seems that the only way you can get any sort of action out of cell c ...is f you have a billboard put up in Sandton!!!!
i will never in my entire life recommend that ANY person join cell c !!
what a bunch of idiots that hide behind rehe****d responses and made up Turnaround times!!!
Thank you for contacting Cell C regarding your paid-up letter request.
Kindly receive our apologies for the delayed resolution. As per our records our consultant has made contact with you yesterday regarding your request, feedback will be provided once received from their end.
^ZM
Thank you for contacting Cell C regarding your paid-up letter request.
Kindly receive our apologies for the delayed resolution. As per our records our consultant has made contact with you yesterday regarding your request, feedback will be provided once received from their end.
^ZM
i spoke to your collections department - and according to them there is NO MONEY outstanding!!! so what excatly is the hold up on your end?
is there something else going on that we do not know about ??? why can you not just send me the letter as requested on 30 June 2020 ???????
your feedback or response means NOTHING ....it is also just a generic response !!!!
i spoke to your collections department - and according to them there is NO MONEY outstanding!!! so what excatly is the hold up on your end?
is there something else going on that we do not know about ??? why can you not just send me the letter as requested on 30 June 2020 ???????
your feedback or response means NOTHING ....it is also just a generic response !!!!
BUT!!!! here is the best part!!! they sent me a letter - a pre populated letter - with the WRONG account number on ....so this letter that took them two years to type up ....means NOTHING to me NOTHING!!! thank you cell c for sticking to your service level of **** service....at least we can say you are consistent in delivering BAD service.
I have been trying to get the letter again today the CORRECT letter - with NO response form you !!!!!
get me my letter with the CORRECT information on!!!!!!!!
BUT!!!! here is the best part!!! they sent me a letter - a pre populated letter - with the WRONG account number on ....so this letter that took them two years to type up ....means NOTHING to me NOTHING!!! thank you cell c for sticking to your service level of **** service....at least we can say you are consistent in delivering BAD service.
I have been trying to get the letter again today the CORRECT letter - with NO response form you !!!!!
get me my letter with the CORRECT information on!!!!!!!!
09 Nov 2022, 21:16
Please accept our sincerest apologies as we follow up with our Support team.
^NT
This is the reply i get ???? another generic response to get rid of me!!! just get me my letter!!!!
09 Nov 2022, 21:16
Please accept our sincerest apologies as we follow up with our Support team.
^NT
This is the reply i get ???? another generic response to get rid of me!!! just get me my letter!!!!
ZB
I am beyond fed up!!! i stopped my contract with cell c TWO YEARS ago, all was paid up....but CELL C decided to place my name on ITC. after speaking to them and "fixing" the problem, i was advised that this was an error on their side and that they would correct this. I have a reference number from their so called LEGAL department Ref: **********....two years later and NO PAID UP LETTER ?!!!!!!!
This morning i have been on the phone for nearly 3 hours trying to just speak to someone - when i finally got to the right department and explained my story...the lady on the other side decided that she was not in the mood for this sh*t show and just stayed silent and dropped the call!
how do you continue falsely listing people on ITC - do you get incentives for placing people on ITC??
This is exactly why people are leaving cell c!
ZB
I am beyond fed up!!! i stopped my contract with cell c TWO YEARS ago, all was paid up....but CELL C decided to place my name on ITC. after speaking to them and "fixing" the problem, i was advised that this was an error on their side and that they would correct this. I have a reference number from their so called LEGAL department Ref: **********....two years later and NO PAID UP LETTER ?!!!!!!!
This morning i have been on the phone for nearly 3 hours trying to just speak to someone - when i finally got to the right department and explained my story...the lady on the other side decided that she was not in the mood for this sh*t show and just stayed silent and dropped the call!
how do you continue falsely listing people on ITC - do you get incentives for placing people on ITC??
This is exactly why people are leaving cell c!
10 Nov 2022, 09:02
We have received your email. Our team will contact you and assist.
^SM
10 Nov 2022, 09:02
We have received your email. Our team will contact you and assist.
^SM