Quick to Handover when they refuse to change your banking details

I had a contract with Cell C and I changed banks, when I changed banks I went into Cell C Kenilworth with my letter of confirmation with my banking details and the lady refused to assist me without the proof of address. I couldn't understand as I already have a contract there. I also phoned in to change my details.

They never updated my details and kept taking from my old account, eventually after 2 years I was contacted from the legal department saying I was handed over, no contact before then, nothing. I then paid my account up to date so I could just get done with Cell C, I even paid the interest.

I have app**** for a bond and I got knocked as they told me I have a mark on my name due to the hand over that was not my fault, they told me to contact Cell C, which I did and that was an up hill battle being sent from pillar to post until eventually I got a letter confirming that my account is up to date and that my name will be cleared in 7 working days, which has come and gone. I then contacted Cell C again as Experian advised that it still shows I owe money and my name is still on the list, Cell C apologised and said that it will be off in 3 working days and 3 working days has come and gone again.

Cell C sent me the letter again about my account is clear and name will be cleared in 7 working days, well to my disappointment it is still showing on Experian.

This is unacceptable as I was handed over due to Cell C not being professional and following procedure before hand over and I was called a day before the payment every month to make sure I paid but yet no one seems to want to help me now.

I need to put a roof over my families head and Cell C is not allowing me this as they got their money so now they done with me.