QUICK TO CUT OFF YOUR LINE, SLOW ON REFUNDS

I called CellC Customer Care regarding my suspended account, which I had already settled on 24 January. The agent re activated my lines, and I was assured that the amount paid will not be deducted from my bank account again. On the 27th January CellC deducted double that amount, and called them again and made it abundantly clear that I need them to refund me before 1 February due to debit orders going off. <br> <br> When I called them again on 31 January I was told that the request was only finalised on Friday 30 January, and the refund can be expected in 7 days. I had changed my banking details and address with their department 4 times now and still, every time I speak to someone at CellC, it has not been updated. So who is to blame here? It is essentially money from my pocket! I had also asked for them to call me on my work number, only if it is absolutely necessary, and not on my cell number, because I can not answer my phone at work. How much more clearer can I make it??!<br> <br> Not happy, NOT HAPPY AT ALL!!!!