Quick Review

We moved over 34 lines to Cell C and took out 8 new lines. Mahlomola Mokoena, our Sales Contractor was extremely helpful in getting us a deal that had expired which we were ecstatic about, even though we had to make an upfront payment to get approval from their vetting department. Things were looking good and we were finally moving away from a Service Provider who had given us nothing but woes, but wait, what is that on the horizon? More woes? Fast forward two weeks into the future. The lines are eventually activated and the cards are ready to be dolled out, all is well, except for one slight problem; we are unable to call 0860 – 087 numbers which are used by most big companies in SA. I was then informed by Cell C that these numbers are in fact billable, which should not be an issue as we have a great package with a lot of minutes. Sadly phone calls to these numbers are not deducted off of our minutes for some inexplicable reason. Please note that this limitation was stated nowhere in the terms and conditions forms that we signed. Mahlomola has since been working to resolve the matter for us with no success.

All of this was still within our reasoning and understanding but then three of our lines simply died between the 25-26/10/2021 with no explanation. The users are now getting a message that they are no longer registered on the network. One of these numbers belongs to our HR department who is now effectively cut off from the rest of the world. None of these matters have since been resolved and we are now questioning whether we should move to another service provider.

I should add that Mr. Mokoena has been nothing but helpful in attempting to resolve our queries and I hold him in no way accountable for the problems we are experiencing.