1 reviews | Active since Jun 2016
quick on online sales but unable to deliver on promises for delivery dates
<p>I started applying for the 60gb data offer from cel c on 13 June and was told that there is a credit problem from years ago, this was resolved via hello peter on 14 june. After being told that cell c would phone me first thing in the morning of 15 June and receiving no call I phone cell c sales and spoke to Rendani Mabirimisa, I completed the application and mailed her the supporting documents an hour after that. I asked when I can expect delivery so that I could arrange leave from work and was told 22 June would be OK. On 23 June after not receiving anything I called cell only to hear that nothing has been approved for delivery, the cell c lady checked what the status was and called me back several times to confirm that the 24th June would not be possible but that I can take leave for the 27th June as they would deliver for certain. Suffice to say that by 3pm I called cell c only to hear that maybe I will receive it before the 1st of July 2016. Interesting to listen to the advert when you hold on for an opperater that everyone wants a cell c deal and that cel c knows how important our time is so please hold on a little while longer. OH REALLY!!! The two days leave cost me more than four months of your subscription and one more day to come will make it half a years subscription. Dissapointed to say the least and this is how I get to start off a 2 year contract with cell c.</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | DA
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | DA
Mmm, what can I say. I finally received the package on 30 June 2016 only after I had already left at 6am for a one day fishing trip to a local resort, the SMS from the courier service I received after 9am on 30 june, stating that I must ensure that someone be available at the address between 8am and 5pm, once again I ask, should this SMS not be sent to clients at least one day before the time so that the necessary arrangement s can be made by clients? Not to say the least we had to contact someone to go and house sit until the package got there.
After I arrived back on 1 July 2016 I installed the sim card and received a SMS that 1gb night and day time data had been loaded, so did I lose this as I only activated the sim on 1 July 2016 and I never asked for and additional capped limit of R250 as I assumed that it is already capped at the data limit that I pay for and only that.
So at personnel financial loss on leave taken in trying to sort out the delivery debacle I finally received the product.
I take note of your apology but do something about it in order to prevent it happening to other clients!!!
Mmm, what can I say. I finally received the package on 30 June 2016 only after I had already left at 6am for a one day fishing trip to a local resort, the SMS from the courier service I received after 9am on 30 june, stating that I must ensure that someone be available at the address between 8am and 5pm, once again I ask, should this SMS not be sent to clients at least one day before the time so that the necessary arrangement s can be made by clients? Not to say the least we had to contact someone to go and house sit until the package got there.
After I arrived back on 1 July 2016 I installed the sim card and received a SMS that 1gb night and day time data had been loaded, so did I lose this as I only activated the sim on 1 July 2016 and I never asked for and additional capped limit of R250 as I assumed that it is already capped at the data limit that I pay for and only that.
So at personnel financial loss on leave taken in trying to sort out the delivery debacle I finally received the product.
I take note of your apology but do something about it in order to prevent it happening to other clients!!!