Questions answered and easy connection

As a customer, receiving good service from a supplier should be the norm and not the exception.

Unfortunately, these days, this is not the case.

This week I was looking for a router with a data bundle, paid up front, that would remain valid for a year without having to sign a contract.

Sounds simple doesn’t it?

It was for Cell-C but not so for either MTN or Vodacom.

My interaction with MTN was incredible! You can read the saga with MTN, in my review on this site (8 May 2019) which I have titled: “Contact us but we will not answer your questions. Customer Scare?” - It is worth the read.

As for Vodacom, they did not understand what my needs were, but eventually told me that they do not sell data bundles which remain valid for 365 days.

Even though Cell-C have the information (data bundle size and price) clearly displayed on their web site, I had some further queries regarding the packages, so I emailed Cell-C’s shops in Summerstrand Village and Walmer Park Shopping Centre, Port Elizabeth. I was going to be in Port Elizabeth for a couple of weeks. I received an answer to all my questions from Delicia (Cell-C Summerstrand Store) the following day.

Yesterday, I went into Cell-C Summerstrand and 15 minutes later I was out of the door with my modem and 20GB of data valid for 12 months. All set up and activated thanks to Delicia!

What a pleasure!

As for Cell-C’s Walmer Park Shop (Port Elizabeth), not so good. I am still waiting for an answer to my email.