Questionable security integrity and competence

<p>about 2 weeks ago someone managed to complete a simswop on my number without my permission. i eventually managed to get it sorted after 2 days (and many hours at the bank because my account security was compromised). the day before yesterday i received a messaged that my number was ported to MTN - also without my permission. I phoned the customer care department immediately who transferred me to the porting department. the lady said that she will mail mtn and that it normally takes 2-3 hours to get the number back. She asked that I go to a cell c store and pick up another sim card. i went to the store and they also did 'whatever they needed to do' to assist me and gave me a new sim. they mentioned that the porting normally takes place between 7pm and midnight and that I can insert the new sim after midnight and it should be fine. i inserted it this morning and to no surprise it didnt work!! phoned the porting department again and was told that I have to go back to the store and go get another sim. How annoying!!!! firstly what is their security standards if these *****ulant activities can happen so easily without the owner of the number's permission??? and why cant everyone you deal with at this place speak one language so that I, the consumer, doesn't have to spend my time doing the same thing over and over?????? Incompetence!!! Can someone from cell c please just give me a call and sort this out!!!!!!</p>