Questionable business ethics topped with bad client service
My Cell C bill changed from around R150 pm to R324. I have now been told that my "contract" was a promotion which ended (yet I was on a month to month deal?!) Then I mention that I find it quite ********* that they currently offer the exact same service I use for R149 pm, yet they have no issue charging many unsuspecting clients more than double that amount, using this type of reasoning. I asked to be transferred to their retention department but with a mere "sorry you feel that way" the call was ended.!?
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Replies (5)0
Replies (5)
Cell C's replyOfficial
12 Jan 2021, 13:16Good Day Mr. van Dyk
Thank you for making contact with Cell C.
Please note your query has been escalated and our team will be in touch to offer assistance.
^NZ
Thank you for making contact with Cell C.
Please note your query has been escalated and our team will be in touch to offer assistance.
^NZ
Cell C's reply12 Jan 2021, 13:16
Official
Good Day Mr. van Dyk
Thank you for making contact with Cell C.
Please note your query has been escalated and our team will be in touch to offer assistance.
^NZ
Thank you for making contact with Cell C.
Please note your query has been escalated and our team will be in touch to offer assistance.
^NZ
's updateReviewer Update
12 Jan 2021, 13:40Thank you. I sincerely hope that this can still be resolved.
's update12 Jan 2021, 13:40
Reviewer Update
Thank you. I sincerely hope that this can still be resolved.
's updateReviewer Update
13 Jan 2021, 18:20So I got a call from Cell C. They will have a look and phone me again tomorrow.
I find it sad that we have come to accept it to be OK for companies to expect their clients to "OPT OUT" of a bad deal when the company do offer the same thing at a better price to other clients.
I find it sad that we have come to accept it to be OK for companies to expect their clients to "OPT OUT" of a bad deal when the company do offer the same thing at a better price to other clients.
's update13 Jan 2021, 18:20
Reviewer Update
So I got a call from Cell C. They will have a look and phone me again tomorrow.
I find it sad that we have come to accept it to be OK for companies to expect their clients to "OPT OUT" of a bad deal when the company do offer the same thing at a better price to other clients.
I find it sad that we have come to accept it to be OK for companies to expect their clients to "OPT OUT" of a bad deal when the company do offer the same thing at a better price to other clients.
Cell C's replyOfficial
14 Jan 2021, 14:01Hi Conrad
Would you like to continue with the deal that was offered to you yesterday?
^MM
Would you like to continue with the deal that was offered to you yesterday?
^MM
Cell C's reply14 Jan 2021, 14:01
Official
Hi Conrad
Would you like to continue with the deal that was offered to you yesterday?
^MM
Would you like to continue with the deal that was offered to you yesterday?
^MM
's updateReviewer Update
18 Jan 2021, 10:05A great thank you to Mbali for putting some effort into resolving the matter but sadly it turns out all she's allowed to do is offer me a new or different contract.
To confirm my discussion with her, this contract ends this at the end of this month.
To confirm my discussion with her, this contract ends this at the end of this month.
's update18 Jan 2021, 10:05
Reviewer Update
A great thank you to Mbali for putting some effort into resolving the matter but sadly it turns out all she's allowed to do is offer me a new or different contract.
To confirm my discussion with her, this contract ends this at the end of this month.
To confirm my discussion with her, this contract ends this at the end of this month.