Query open since 24 December 2015

I have had a Cell C contract for 3 months and have had non-stop issues since then. The contact center, walk-in centers, tech support, data support have all 'escalated' my queries and promised feedback in 24 hours. <br> Quite a number of '24 hours' have passed since the first query on the 24th of December. I'm beyond disgusted at your appalling service, not to mention the stinking attitude of some of your staff.<br> Can someone please give me an update on case no. *** and no. ***. Today, I need a response TODAY