Query logged not being attended for a week.

I am very disappointed with Cell C customer care! I logged a call last week Monday 04Jan2021 to make.an arrangement of my account in areas ( Ref no: ***) and I was told that I will get a response within 48hour. Tuesday the 05Jan2021 they suspended my services without calling me to make an arrangement. I can't even call them on 084135 as its also suspended, I must try other means to get hold of them. I've been calling them every day to get an update on my query and I am told that they are still invistigating. I don't know what needs to be investigated when I want to know options available for payment arrangement. Last week Friday and Yesterday I've asking them to send me banking details so I can pay some of what is outstanding and they haven't sent them as well.

I've been using their services since 2013 and this is how they thank me.

Its been a week now with out service!