Query finally resolved by Mpho

I am cell c subscriber for 21 years ,always did my contracts and upgrades so that shows my loyalty to them .Last year i didnt upgrade which i was due for 1,so i decided to do the sim contract only telephonically and it was a month to month and i was assured so this year when i wanted to ugrade i was told i cant as its a 24month contract not to my knowledge and no notification,so i was trying the call centre numerous times and got nowhere,even spoke to the team leader Michael and even worse he misinterpreted the whole query and requested a cancelation which i had to pay a fee.Seems like cell c has no recordings of calls as they say they do say all calls are recorded..,i got so fed up speaking to so many call centre staff and explaining, I decided to vent on social media via cell c and thank you to MPHO for resolving this query,He understood so well and assisted and even called back to confirm.Really need more staff like MPHO .Thank you so much .