Quantity over quality

Absolute ridiculous service. Brief: Did an upgrade at the N1 City branch, in Cape town, advised the consultant, X3 that I no longer have that sim card, left the branch, thought he included it. Went to different branch, as that one was closed due to Covid-19, was told I have to pay additional R115.00, Whaaat? Then was advised buy a simcard @ R1, was not rica'd, and call the call centre, cant help was not rica'd, bought a new one called again, but due to the number was in-active for a while, they cant help, drove to the N1 branch again, was helped and yes i had to pay the R115.00, The time, the petrol, damn and the 2 months I lost out on my benifits... damn ridiculous!... Like I said quantity over quality