nM
nndwammbi M

1 reviews | Active since Nov 2011

03 Nov 2016, 08:35

Quaani-ah - nightmare of service

<p>Visited Paarl Mall cell c to get a cell phone, i was supposed to to be assisted by a lady called Quaani-ah, but she turned me back. She sent me back because i did not have my address document which i explained that i have and if possible requested that as it is a soft copy i send it to her and she prints it. Am not too sure if Cell C allows that but it was the best solution at that moment than having me to travel home and back.</p> <p> </p> <p>Printing of the document was least of the frustration i was going through, this lady seem so not interested in assisting me and whilst i tried to beg for her attention she continued focussing on her cell phone. The only thing from the conversation we had that she managed to do was to make me feel unwelcomed in that store and also how she is unable to assist me.</p> <p> </p> <p>I went away, got the document and when i came back - Astrid rescued me and i have my phone with me</p> <p> </p> <p>But as for Quaani-ah she is not well equipped to represent Cell C</p> <p> </p>

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Replies (3)
Cell C
Cell C's reply03 Nov 2016, 08:48
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply03 Nov 2016, 10:54
Official

Derrick has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

nM
nndwammbi M's update03 Nov 2016, 11:03
Reviewer Update

Indeed i have been contacted. Thank you