****py Service from Cell C

Have been through the most horrible Cell C customer service ever. What makes it worst is that it was from the Sales Team in Head Office. I did an upgrade on one of my contracts with him on the 12th of June of a IPhone XR and I got a good deal on from the Sales Rep. The phone was suppose to be delivered sometime during this week but after waiting for a week, realized that the phone hasn't arrived. We call Customer Service to find out what was happening with the delivery and after numerous calls going in circle as well as the phone being hung-up on us, we found out the handset that we initially picked was out-of-stock. Firstly, Cell C has failed to contact us to tell us that the handset was out-of-stock but almost seemed like they waited on us for them to figure it out. After this realization, there was another treacherous back and forth of trying to figure out if there is a handset that we can exchange for in the same price range. The Cell C only managed to give a more expensive phone than what we wanted, then wanted to sweeten the deal by giving us a free month subscription. Now why would want to pay more for a phone that I didn't want just because you are dangling a free month subscription? After such inconvenience, we have decided to cancel the upgrade because honestly it was just a nightmare. It is totally out of order for such a big company to try to make amends for their mistakes. My mother has supported the company for many years and she is even thinking about cancelling all and going somewhere else as its just totally unacceptable. CHANGE YOUR WAYS CELL C!!!!!