sF
shanaz F
1 reviews | Active since Jan 2015
08 Mar 2022, 19:37
****PY CELL C service
Still no positive contact made with Cell C.
They still haven't emailed or phoned and advised why there is a R737 deduction from my bank account for last months account, that I paid via EFT.
But they are "efficient" enough to send me an invoice for next month already.
I wonder how long they take to respond to me now.
Cell C sucks.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
08 Mar 2022, 20:32Good day Shanaz
Thank you for writing to us.
We have received your review regarding the billing of your account.
We understand from the review that you have made an EFT payment. One of the reason a debit order went off from your account could be an incorrect reference number was used when making the payment or the EFT was processed after a debit order request was already submitted to the banks. Please send your proof of payment to ***, include the Cell C number in question on the subject line.
Do expect our call within 24 working hours.
^NZ
Thank you for writing to us.
We have received your review regarding the billing of your account.
We understand from the review that you have made an EFT payment. One of the reason a debit order went off from your account could be an incorrect reference number was used when making the payment or the EFT was processed after a debit order request was already submitted to the banks. Please send your proof of payment to ***, include the Cell C number in question on the subject line.
Do expect our call within 24 working hours.
^NZ
Best regards,
Cell C's reply08 Mar 2022, 20:32
Official
Good day Shanaz
Thank you for writing to us.
We have received your review regarding the billing of your account.
We understand from the review that you have made an EFT payment. One of the reason a debit order went off from your account could be an incorrect reference number was used when making the payment or the EFT was processed after a debit order request was already submitted to the banks. Please send your proof of payment to ***, include the Cell C number in question on the subject line.
Do expect our call within 24 working hours.
^NZ
Thank you for writing to us.
We have received your review regarding the billing of your account.
We understand from the review that you have made an EFT payment. One of the reason a debit order went off from your account could be an incorrect reference number was used when making the payment or the EFT was processed after a debit order request was already submitted to the banks. Please send your proof of payment to ***, include the Cell C number in question on the subject line.
Do expect our call within 24 working hours.
^NZ
Best regards,
sF
shanaz F's updateReviewer Update
08 Mar 2022, 22:08How could I use an incorrect ref number when the ref number was LITERALLY provided by CELL C. Do departments not talk to each other?
That makes no sense.
I have submitted proof to another cell c email address at the time of payment, but now i shall waste another 10min resubmitting the same stuff because Cell C clearly can't get their act together,
But they can bill me for ****!
Also as I mentioned - I am not able to take calls esp from Cell C, an email is more efficient
And before you say : we don't have your email address here it is AGAIN
***
Thanks!
That makes no sense.
I have submitted proof to another cell c email address at the time of payment, but now i shall waste another 10min resubmitting the same stuff because Cell C clearly can't get their act together,
But they can bill me for ****!
Also as I mentioned - I am not able to take calls esp from Cell C, an email is more efficient
And before you say : we don't have your email address here it is AGAIN
***
Thanks!
sF
shanaz F's update08 Mar 2022, 22:08
Reviewer Update
How could I use an incorrect ref number when the ref number was LITERALLY provided by CELL C. Do departments not talk to each other?
That makes no sense.
I have submitted proof to another cell c email address at the time of payment, but now i shall waste another 10min resubmitting the same stuff because Cell C clearly can't get their act together,
But they can bill me for ****!
Also as I mentioned - I am not able to take calls esp from Cell C, an email is more efficient
And before you say : we don't have your email address here it is AGAIN
***
Thanks!
That makes no sense.
I have submitted proof to another cell c email address at the time of payment, but now i shall waste another 10min resubmitting the same stuff because Cell C clearly can't get their act together,
But they can bill me for ****!
Also as I mentioned - I am not able to take calls esp from Cell C, an email is more efficient
And before you say : we don't have your email address here it is AGAIN
***
Thanks!