<p>So I bought Cell C airtime in PicknPay Clearwater on Monday 31 October as I normally do when doing my groceries.</p> <p> </p> <p>It was R25 vouchers and on getting home I used the first one and got a message to say I had recharged a data voucher. I tried the 2nd one and got the same message. I then called PicknPay to let them know they had sold me a wrong voucher, to which Thami responded that they had had several complaints about the Cell C R25 airtime vouchers loading as data vouchers</p> <p> </p> <p>She then logged a complaint with Cell C on my behalf and i got a ref no sent to my phone by Cell C. i followed up by calling Cell C and i was told that they would only attend to my query within 48 hours.</p> <p> </p> <p>In those 48 hours my cellular data has been off because I do not want to use up data that I did not request for. I then got an Sms fom Cell C to say they had resolved my issue and PicknPay would fix the error. On calling PicknPay I was told that they could not fix it instore and Thami followed up again only to be told by Cell C that I had misread my sms and they were still attending to the query.</p> <p> To this day my cellular data remains off and Cell C has not fixed their error obviously expecting me to use up their data that I did not request.</p> <p> </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Skhumbuzo has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and provided an amicable solution for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Skhumbuzo has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and provided an amicable solution for the inconvenience caused.
Regards
Cell C | PN
Best regards,
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