Putrid Service

<p>I urgently need assistance with a ********** upgrade that was processed on my account. I have been struggling for months to get assistance from Cell C. I called the call centre and went personally to a store, however to no avail.</p> <p>I was debited end of September 2016 for the amounts of R842.41, and my usual debit order is +- R125.00.</p> <p>I then struggled for weeks to get a refund after they determined that it indeed was *****, the attached documents refer.</p> <p>I then went into to branch to reverse these debit orders end of October after they debited yet again for the amounts of R501.01 and R836.00, however now I’m receiving called from the collections department advising me I’m in arrears.</p> <p>I was successfully debited for R501.01 dated 15 November and a failed debit order of R1678.41, I then went into a store dated 21 November 2016 to have them split the bill, in order for me to pay my account only and not for the two IPhones that was **********ly upgraded on my account. I have not received any feedback.</p> <p>Another debit order was submitted to my account dated 25 November and 31 December 2016, however it was unsuccessful. My cheque account also incurred unpaid fees due to these unauthorised debits.</p> <p>Please assist me with getting any refunds due to me and for my ITC credit record to be cleared as these “unpaid” debits are reflecting badly on my profile, I also require my contracts cancelled with Cell C with immediate effect.</p> <p>I also had financial commitments unmet due to Cell C debiting funds that was not due to them and this has caused me tremendous stress and anxiety.</p> <p> </p> <p>I was debited an amount of R699.56 again dated 31 January 2017, I called the call centre to enquire the reason for the debit order I was advised that all my accounts have been deactivated, however I was transferred to the legal department, as per instruction noted on the system. I was on hold for 25 minutes, I did not receive any response.</p> <p>Please assist as I'm at my wit's ends, I filed a complaint with the NCC, however I did not receive any feedback from Cell C, since it was forwarded to them dated 27 January 2017</p> <p>I await you response confidently.</p> <p>Thank you</p>