Putrid reception/signal

Dear Mr. Fryddie Thank you for contacting Cell C. As per our conversation, please purchase a new Cell C LTE sim card and we will assist you with the sim swap at no cost to you. Regards Derrick Makhubele And this is what Cell C sends me

Official business reply

Good afternoon Shafiek

Yes, he sent this email after contacting you and advised on a way forward. We have records confirming everything that happened.

Regards

Cell C | PN

This is my fourth complaint and still the issue has not been resolved. I am advised to purchase a sim card, at my cost, in order to sort out my problem. Why should I pay for anything?

I hereby advise I am withholding my account payment until such time you decide to assist me, a paying customer.

Your customer service sucks.