BS
Bianca S

1 reviews | Active since Mar 2017

02 Mar 2017, 10:20

Putrid Customer Service - Cancellation of Getmore

<p>I cancelled my Cell C Getmore subscription on the 25th January.</p> <p>The 30 day cancellation period ended the 25th February.</p> <p>I have called in to confirm cancellation of this subscription numerous times and have simply been told that I would get a call back from a team member.</p> <p> I have yet to receive a single call.</p> <p>This morning I once again called in to attempt to confirm cancellation.</p> <p>Yet again, no one seems to be available to assist me.</p> <p>I was told it would be cancelled today and I would receive a text message confirming this cancellation.</p> <p>I expect to receive a confirmation text message TODAY!!!</p> <p>This is absolutely shocking customer service.</p> <p>I urge the manager of this department have a look at my record on the system as I'm sure you'll be able to see who I have spoken to and follow up on the lack of customer service and follow through on my multiple requests.</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Cell C
Cell C's reply02 Mar 2017, 11:06
Official

We will get one of our consultants to liaise with Getmore and advise on a way forward.

You will be contacted shortly.

Regards

Cell C | PN

Cell C
Cell C's reply02 Mar 2017, 12:06
Official

As per communication with Maropeng, he has apologised for the inconvenience caused and provided with feedback from Finrite .

Maropeng has confirmed that C-Surance has been cancelled and the last debit order was in February 2017.

Regards

Cell C | MH

BS
Bianca S's update02 Mar 2017, 18:49
Reviewer Update

Thank You for the follow up.

Please note, I have still not recived the cancellation confirmation text message.

Will i still be recieving this or should i treat this post as proof of confirmation?