Putrid customer servic3

I am utterly appaled with cell c. Time and time again they fail me as a customer. Last year they kept shutting me off it took them nearly 3 weeks to sort my internet out and the y whitewashed my number. They were then suppose to pr rate my bil and nothing happened. Last year I took out a new hand device and asked them to move over my insurance to the new phone they subsequently cancelled my insurance and to date I am still waiting for them to contact me to insure my phone. 2 weeks ago I upgraded my data package with a new laptop. The guy told me I will be getting 1 years free subscription for Microsoft and my new data will only kicki in from July. Well this was another LIE. last Tuesday i opened the package and tried to set up the laptop. When I get to the Microsoft I. Realize that the free subscription is only valid for one month then I need to pay about 1400 for the years subscription. I immediate called cell c and explained the situation They told me they would listen to the call and resolve within 48 hours it's not a week and a half and nothing has been done. On Sunday I was trying to watch a movie then I saw that I got a notification to say my data is finished. I immediately and I spoke to Tsepo who told me he sees there is an error with the way the contract has been loaded and my data will be sorted within 48 hours. He also advised me that instead of upgrading the contract my contract was migrated. REALLY?? Tuesday I called in again asking to speak to a manager as I still had no resolution they said someone would call me back. In the interim I was out of pocket for ANOTHER RR00. As I had to tip up data on my phone to work as the wifi was still not corrected. A lady then called me and said she had listened to the call and the guy who signed me up would call me to rectify the error. Today is Friday and still cell c has not called me. I then called in myself and demanded to speak to a manager the lady told me that Tsepho would get back to me I said I don't want to speak to tshepo as he is *********** and has not got back to me. I asked to put me through to someone else. She said she was putting me through to nomfundo. I was put on hold and cut the call after 1h04 minutes. I called back they like a raging frustrated bull. After much shouting and screaming they wanted to put me through to tshepo I said I did not want to speak to him. I wanted another superior. OMG they put me through to Nonjabulo who then said that tsepho would call me. I told her I was looking for a MANAGER. SHE INSITED then that tsepho was a manager. I asked her how is it possible when tsepho himself and the other people have been saying tshepo is a supervisor/team leader. She then states that team leaders are manager. I asked her how can she put me through to someone I don't want to speak to and who does not know customer service. I asked to speak to tsepho"s line manager and she said he does not take calls. I am absolutely gob smaked. I asked for his email address and was told she is not at liberty to give it out. I am at my wits end. Is this the customer service that I receive. I have been a loyal customer with cell c for years I have 4 contracts with them and they take their money faithfully every month. I told the lady I am not going to pay them at the end of the month and will I will only pay them a month from the date my query is resolved. Meaning if my query is resolved on the 15th I will only pay them on the 15th of July. I want a MANAGER feom cell c to contact. How is it that you cell c are a huge corporation but you never ever have a manager available to take a consumers call. Is this fair. How is it that you guy sit in the office daily and are in back to back meetings. The customer service and the incompetence and lies of your staff makes me want to vomit. I cannot believe that you guys make a fortune off us yet refuse to speak to clients over the phone. Should I not get a a call from a manager by cob today I will take this further

Dusguted customer Latiffa Syed ***