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Jonathan S

1 reviews | Active since Nov 2023

05 May 2026, 10:02

Putrid Cell C Parrl Mall Service

On 28th March 2026 I went to Cell C Paarl Mall to take my device in for them to book it in for repairs. On the day I spoke to & dealt with Keanu Kilowan who informed me that my device will be booked in & collected. Weeks go by with no feedback no update whatsoever untill I called to get an update only find out that Keanu went on leave & negligently never booked in my device for collection/repairs. On Saturday 2nd May 2026 I receive a call from a Cell C employee advising me that I as the client have to arrange & call the repair centre for my device to be collected at their store. Now if this is not the ****tiest service anyone has received then I dont know. A device that I'm paying for but have no joy of using it & Cell C is taking no responsibility whatsoever instead they placing the Onus on me to have my device collected at their store. Cell C you are a DISGRACE. I'm done with you.

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Replies (2)
JS
Jonathan S's update05 May 2026, 18:51
Reviewer Update
To answer you ,the device was bought in store so pls get Cell Paarl Mall to have my device booked in, collected,repaired or replaced. I am beyond Livid & trying my utmost best to keep it professional & not use profanity. So I am asking you please resolve this matter. Involve Cell C Paarl Mall as that is the store where I was told to take the device & that is the store who told me it will be booked in & collected more than a month ago. I am paying for a device that I don't have & you as Cell C just dont give a damn other than sending me from pillar to post.
Cell C
Cell C's reply21 May 2026, 12:05
Official
Dear Jonathan Source,

Thank you for your feedback and for confirming receipt of your device.

We sincerely apologise for the experience you’ve had and fully understand your frustration regarding the delays and inconvenience caused. Please be assured that your concerns have been noted and taken seriously, as we strive to provide a much better level of service to our customers.

Your request for a gesture of goodwill has been escalated to the relevant team for review. They will assess the matter and provide further feedback as soon as possible.

We truly value your support and appreciate your patience throughout this process. Should you need any further assistance in the meantime, please feel free to reach out.

Kind regards,
Cell C | TM