RP
Rustan P
1 reviews | Active since Nov 2014
18 May 2020, 13:36
PUTRID CELL C
I have to say that dealing with cell c is such a joke. nobody knows whats happening. a few consultants say that the legal team is working, others say theyre arent working and the rest say that the legal team is working from home.
I made a payment on the 3rd May 2020 and the payment still hasnt been allocated to my number. I initially wanted to upgrade but after this whole situation i am rather going to another service provider. I spoke to thobile ndluvu at customer service, she is a supervisor or manager but she doesnt have a damn clue to whats happening!! since the 5th of may, i have spoken to so many consultants, some hung up on me, some gave the incorrect information and the rest dont know whats happening in their own business.
you can imagine how frustrating it is dealing with people thats not supposed to be in customer service.
I have been provided with so many email addresses and I only get an automated response every day. I AM SURE AT THE END OF MAY CELL C WOULD WANT THEIR MONTHLY PAYMENT FEE, BUT ITS THEM THATS TAKING FOREVER TO ALLOCATE THE PAYMENT. PLEASE SORT THIS OUT ASAP!!! All i need is for the payment that I made on the 3rd of may to be allocated to my number, so that i can cancel this contract!!
THERE IS NO AMOUNT OF NEGATIVE STARS AVAILABLE TO RATE CELL C FOR DISGUSTING/PUETRID SERVICE
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
18 May 2020, 13:56Good day Rustan
Thank you for bringing this matter into our attention.
We will look into this matter and revert to you. Apologies for the unpleasant experience.
^NT
Thank you for bringing this matter into our attention.
We will look into this matter and revert to you. Apologies for the unpleasant experience.
^NT
Best regards,
Cell C's reply18 May 2020, 13:56
Official
Good day Rustan
Thank you for bringing this matter into our attention.
We will look into this matter and revert to you. Apologies for the unpleasant experience.
^NT
Thank you for bringing this matter into our attention.
We will look into this matter and revert to you. Apologies for the unpleasant experience.
^NT
Best regards,
RP
Rustan P's updateReviewer Update
21 May 2020, 08:22Hi ,nobody has got back to me which was expected. It is almost month end and you guys will want to debit my account again. But you still havent allocated the payment that was made on the 3rd may 2020. I have all the proof of payments that you need. If this doesnt get resolved today I am going to follow through with legal proceedings 100%. My contact number is ***. This needs to be sorted today!!!
RP
Rustan P's update21 May 2020, 08:22
Reviewer Update
Hi ,nobody has got back to me which was expected. It is almost month end and you guys will want to debit my account again. But you still havent allocated the payment that was made on the 3rd may 2020. I have all the proof of payments that you need. If this doesnt get resolved today I am going to follow through with legal proceedings 100%. My contact number is ***. This needs to be sorted today!!!
Cell C's replyOfficial
21 May 2020, 14:03Good day Rustan
We will follow up and advise. Apologies for the delay.
^NT
We will follow up and advise. Apologies for the delay.
^NT
Best regards,
Cell C's reply21 May 2020, 14:03
Official
Good day Rustan
We will follow up and advise. Apologies for the delay.
^NT
We will follow up and advise. Apologies for the delay.
^NT
Best regards,
RP
Rustan P's updateReviewer Update
28 May 2020, 09:04Still nobody has called me back Look, this has been going on for far too long, my plan was to cancel or upgrade and now i cant do both because #cellc havent stepped up to the plate yet again.. can you lot please start doing what you supposed to do and resolve issues instead of creating bigger problems. Imagine making payments on the 3rd May 2020 and your funds still havent been allocated to your account.. so this means I am in arrears and you will still want to debit me for a service that you havent been providing. So cell c will have to cover all charges and interest related to my mobile contract!! the service provider ombudsman ref number is c***
RP
Rustan P's update28 May 2020, 09:04
Reviewer Update
Still nobody has called me back Look, this has been going on for far too long, my plan was to cancel or upgrade and now i cant do both because #cellc havent stepped up to the plate yet again.. can you lot please start doing what you supposed to do and resolve issues instead of creating bigger problems. Imagine making payments on the 3rd May 2020 and your funds still havent been allocated to your account.. so this means I am in arrears and you will still want to debit me for a service that you havent been providing. So cell c will have to cover all charges and interest related to my mobile contract!! the service provider ombudsman ref number is c***