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elicia C
1 reviews | Active since May 2020
18 May 2020, 16:15
pushed pillar to post on a refund for a extra debt order
I have been a customer at cellc for 6 years now and I have currently 5 contracts with them - my debt to them monthly is more than 4000 pm , I was debt extra in my April billing 2020 , on the 30th of April 2020 , i called customer service requesting the additional amount be refunded to my account , Everyday i did a follow up and was being pushed pillar to post . On the 11th of May a consultant reached out and was assisting me and advised that by friday 15th may 2020 or latest 18th may 2020 the amount would be in my bank account . every time i phone customer services I hear differeent stories about my case , in the past 18 days i got over 6 cases numbers but my issue hasnt be resolved . I have an upgrade coming up which I wish to not even upgrade at their pathetic services, some of the customer consultants are rude
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
18 May 2020, 16:40Hi Elicia
Thank you for getting in touch with us, we'll make certain that this matter is sorted.
We apologize for the poor service.
Do expect communication.
^PN
Thank you for getting in touch with us, we'll make certain that this matter is sorted.
We apologize for the poor service.
Do expect communication.
^PN
Cell C's reply18 May 2020, 16:40
Official
Hi Elicia
Thank you for getting in touch with us, we'll make certain that this matter is sorted.
We apologize for the poor service.
Do expect communication.
^PN
Thank you for getting in touch with us, we'll make certain that this matter is sorted.
We apologize for the poor service.
Do expect communication.
^PN
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elicia C's updateReviewer Update
19 May 2020, 11:47I have still have no feedback from them and I keep sending emails but no one has called and I need those funds back in my acc ASAP , Its my money that was taken yet they make me run in circles for it . Their level of customer service and satisfaction is below the standard . I am disgusted at their lack of communication . they say its escalated yet no one called . The matter hasnt been resolved and it 20 days now .
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elicia C's update19 May 2020, 11:47
Reviewer Update
I have still have no feedback from them and I keep sending emails but no one has called and I need those funds back in my acc ASAP , Its my money that was taken yet they make me run in circles for it . Their level of customer service and satisfaction is below the standard . I am disgusted at their lack of communication . they say its escalated yet no one called . The matter hasnt been resolved and it 20 days now .
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elicia C's updateReviewer Update
19 May 2020, 12:57the lack of communication ,no one even called me yet from cellc . I dont advise people to do business with people as such who dont care about their clients
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elicia C's update19 May 2020, 12:57
Reviewer Update
the lack of communication ,no one even called me yet from cellc . I dont advise people to do business with people as such who dont care about their clients
Cell C's replyOfficial
19 May 2020, 15:10Good day Elicia Chinnapya
We will follow up and revert to you. Apologies for the delay.
^NT
We will follow up and revert to you. Apologies for the delay.
^NT
Cell C's reply19 May 2020, 15:10
Official
Good day Elicia Chinnapya
We will follow up and revert to you. Apologies for the delay.
^NT
We will follow up and revert to you. Apologies for the delay.
^NT
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elicia C's updateReviewer Update
19 May 2020, 15:22apology not expected its 19 days and I must cry for my money if I had to delay payment you would suspend my service with all this issues I am going thro i dont think its fair for me to pay my monthly bill
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elicia C's update19 May 2020, 15:22
Reviewer Update
apology not expected its 19 days and I must cry for my money if I had to delay payment you would suspend my service with all this issues I am going thro i dont think its fair for me to pay my monthly bill
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elicia C's updateReviewer Update
19 May 2020, 15:29I have a debt order going out on Thursday when this bounce due to yourls mistake and inconvenience who be paying the bank charges Im very frustrated
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elicia C's update19 May 2020, 15:29
Reviewer Update
I have a debt order going out on Thursday when this bounce due to yourls mistake and inconvenience who be paying the bank charges Im very frustrated
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elicia C's updateReviewer Update
20 May 2020, 10:24more than 24 hours no feedback , Clearly Cellc C HAS NO INTEREST IN CONTACTING CLIENTS . I WANT MY MONEY BACK INTO MY ACC TODAY NO PROCESSNO PROCEDURES COS I HAVE BEEN IN A CIRCLE PROCEDURE FOR 20 DAM DAYS
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elicia C's update20 May 2020, 10:24
Reviewer Update
more than 24 hours no feedback , Clearly Cellc C HAS NO INTEREST IN CONTACTING CLIENTS . I WANT MY MONEY BACK INTO MY ACC TODAY NO PROCESSNO PROCEDURES COS I HAVE BEEN IN A CIRCLE PROCEDURE FOR 20 DAM DAYS
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elicia C's updateReviewer Update
21 May 2020, 09:52no feedback since Monday
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elicia C's update21 May 2020, 09:52
Reviewer Update
no feedback since Monday
Cell C's replyOfficial
21 May 2020, 13:56Hi Elicia
Please note that a refund has been requested.
^NT
Please note that a refund has been requested.
^NT
Cell C's reply21 May 2020, 13:56
Official
Hi Elicia
Please note that a refund has been requested.
^NT
Please note that a refund has been requested.
^NT